Skip to main content

Notifications

Copilot Studio - General
Unanswered

Chatbot in Teams chat doesn't work

Like (1) ShareShare
ReportReport
Posted on 4 Oct 2024 14:05:45 by 4
Hi,
 
I have developed a chatbot for a MVP and when I want to test it in Teams, I can add the chatbot as a chat in my teams but it doesn't work, I start chatting with the chatbot and doesn't reply.
 
Can you guide me what I'm doing wrong?
 
BR
Categories:
  • RJ-04101401-0 Profile Picture
    RJ-04101401-0 4 on 07 Oct 2024 at 12:40:50
    Chatbot in Teams chat doesn't work
    Here are my steps:
    1) I requested a trial period to create the chatbot
    2) Published and test with the web demo and works as expected
    3) I changed the security and I tried "authentication with Microsoft" and "No Authentication"
    4) I click on channel "Teams" and using "edit details" I marked the option "
     
    5) I open my chatbot in teams app and when I open the chat, the chatbot doesn't reply
     
    FYI, I don't have copilot license but I guess that using the trial this license is active
     
    BR
  • Vinoth Selvam Profile Picture
    Vinoth Selvam 1,289 on 06 Oct 2024 at 15:57:49
    Chatbot in Teams chat doesn't work
     
    If you are using the Demo instance, i don't think you need a License to use.
     
    As you can see in my below comment, i used the Demo Environment and the can achieve the same. I'm using the teams of the demo user.
     
    Did you tried to publish the Copilot in your teams. Based on option you choose, sometimes teams Admin needs to provide approval to make it appear in the Teams for all the users.
     
    Thanks.
  • TT-05102240-0 Profile Picture
    TT-05102240-0 2 on 05 Oct 2024 at 22:50:15
    Chatbot in Teams chat doesn't work
    I have this same issue.  I am using a demo version at the moment and I was under the impression that it was because of that.  My copilot works fine in copilot studio.  I published it, then went into channels and enabled teams.  After that I go into the teams channel, click on availability options, copy the link and open it in Teams (I can open it as an app or add it to a conversation - no problem).  The problem is once it's been added into teams, whether as an app or into a conversation, it never replies.  I've tried @copilot name then question, no luck, just a question, no luck.
     
    Is it true you have to have a copilot license in order to use this functionality?
     
    I also can't open a demo website for my copilot (separate topic I know), I've tried all the online troubleshooting to no available - I'm wondering if that too is because I'm using a demo version.
  • Vinoth Selvam Profile Picture
    Vinoth Selvam 1,289 on 05 Oct 2024 at 03:14:13
    Chatbot in Teams chat doesn't work
    Hello,
     
    Can you please help to provide more details on what steps you have carried out?
     
    I have created many chatbots that works on teams recently.
     
     
    Thanks.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November 2024 Newsletter…

November 2024 Community Newsletter…

Community Update Oct 28…

Power Platform Community Update…

Tuesday Tip #9 Get Recognized…

Welcome to a brand new series, Tuesday Tips…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 144,238

#2
RandyHayes Profile Picture

RandyHayes 76,308

#3
Pstork1 Profile Picture

Pstork1 64,290

Leaderboard
Loading started
Loading complete