Hi All,
I would like to understand how message capacity is working
Based on documentation:
A message is an interaction between a customer and an agent, representing one unit of consumption. A message is defined as any request or message sent to the agent that triggers an action or a response from the agent.
But I want to have a clear statement and some more clarification.
Is that mean each question - answer consume 1 message? Even a very simply, and it does not matter if the Chatbot use a knowladge source to answer or generative AI it will always consume 1 message?
Or there are specific kind of actions, activities cause message consumptions? Any list can be provided?
And consumption is applicable in all types of environments: like message can be consumed in Sandbox/Dev/Prod environment?
Very appreciate any advises.