Customer Story: RSL Queensland's Client General Intake Assessment

Description: RSL Queensland's Client General Intake Assessment using Dynamics 365 Customer Service, Customer Voice, Power Automate and Power Apps Portal. RSL Queensland has built the General Intake Assessment (GIA) capability to support Veterans and their families who are seeking RSL help. The team has leveraged the Dynamics 365 and Power Platform to quickly and efficiently implement a solution that is focused on delivering value early. The team will discuss the business opportunity, architecture and then showcase the functionality developed along with any lessons learned along the way. Event ID: 8744   Start Date & Time: 2021-05-13 5:15 PM AESTEnd Date & Time: 2021-05-13 6:30 PM AEST   Speakers:Vaibhav Podutwar: (CRM Solution Architect) - TOGAF Certified Solution Architect with over 16 years of IT experience across Enterprise Architecture, Solution Architecture, Application Development, Support and Maintenance, Service Management, Project Management, Technical Architectural Consulting, Mobility Solution Management, Integration, Cloud and D365 Power Platform Application development using Microsoft technologies. Sara-Jane: (Service Performance Lead) is a qualified accountant with experience in a number of operational and commercially aligned finance and analytic roles. She is passionate about change, building relationships and helping to drive successful business outcomes. Sara-Jane is responsible for leading the performance improvement and service evaluation of the services offered by the Veteran Services team. Sneha Vakkalagadda: (CRM Developer) - Microsoft certified developer with over 18 years of IT experience. Specialize in Microsoft products and services, including Dynamics 365 CRM, D365 Power Platform Application development & advanced extensions like SSRS, Power BI(DAX, M), Flows using Power Automate, custom plugins(C#, .NET), scripts(Js), Unified Interface etc. Zi Ye: (CRM Developer) - Zi is a Microsoft certified developer, his skills cover Microsoft products and services, including Dynamics 365 CRM & advanced extensions like SSRS, SSIS, Power Automate, Power BI(DAX, M), Portal, custom plugins(C#, .NET), scripts(Js), Unified Interface Custom Control Framework(TypeScript) etc. Nagendra Matti: (CRM Functional Tester) - ISTQB Certified IT Test Analyst with over 9 years of experience producing testing processes and solutions for various technology applications including CRM products. Proven track record of developing innovative test solutions for software applications with expertise in performing Functional Testing, System Testing, Outlook Integration Testing and Regression Testing.Speaker LinkedIn and Community Profile: https://www.linkedin.com/company/rslqueensland/,