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Session Id :
Power Platform Community / User groups / Auckland Power Platform User Group / Building Contact Centre Agents with Copilot
Learning

Building Contact Centre Agents with Copilot

9/3/2025 4:00:00 PM | 9/3/2025 4:00:00 PM to 9/3/2025 5:00:00 PM (UTC+12:00) Auckland, Wellington | 6 registered

9/3/2025 4:00:00 PM 9/3/2025 4:00:00 PM - 9/3/2025 5:00:00 PM 9/3/2025 5:00:00 PM (UTC+12:00) Auckland, Wellington | 6 registered

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Location

Online event

Meeting link
https://teams.microsoft.com/l/meetup-join/19:meeting_NzhjNjI3ODctZWJhNC00ZjViLWFjZjMtZWQ2YzEzMTk3Yjc1@thread.v2/0?context={"Tid":"0d38608b-8921-45be-9759-4a024ec4cebf","Oid":"38687356-a114-486f-89ca-0d94797d8b90"}
Speakers
Topics

Building Contact Centre Agents with Copilot

Details

Ever wondered how AI can transform customer service in real time? Join Mohan Prasad Mani as he demonstrates how to create a simple Copilot-powered agent for a contact centre.

In this session, Mohan Prasad Mani will show you:

  1. How to build an agent that can accept calls and talk to customers naturally.
  2. The power of NLU (Natural Language Understanding) in handling real conversations.
  3. Key benefits of using Copilot for contact centres – from faster resolutions to improved customer satisfaction.
 
A live walkthrough of creating and configuring a bot using the Power Platform.
 

Whether you’re a developer, architect, or business leader, you’ll walk away with practical insights on how Copilot can revolutionise customer interactions.

 

📞 Don’t miss this opportunity to see AI in action – shaping the future of contact centres!

 

#MicrosoftCopilot #PowerPlatform #ContactCentre #ArtificialIntelligence #CustomerExperience #Innovation #FutureOfWork #AIAgents

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