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Power Platform Community / Forums / Copilot Studio / Bot doeasnt greet user...
Copilot Studio
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Bot doeasnt greet user until user says "Hi"

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Posted on by furqanmajeed 71

Its a repetative problem that I am facing. One of my bot is not greeting a user first, it waits for user input then it replies back with greeting. However my other bot greets the user first. They both have same configuration. I dont know what is wrong I havent customized any of the topics. 

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  • gregmarbais Profile Picture
    gregmarbais 108 on at

    @furqanmajeed I believe by default the chatbots don't initiate the conversation. But you can trigger it in the HTML configuration. https://docs.microsoft.com/en-us/power-virtual-agents/configure-bot-greeting

    There's an HTML example there - I believe this is the configuration that gets the bot to start the conversation:
    channelData: { postBack: true, },

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