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Power Platform Community / Forums / Power Apps / When an admin user wit...
Power Apps
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When an admin user with the systemadministrator role opens the "Apps" page on make.powerapps.com the following message is displayed "Something went wrong. Please try again later. The user is not a member of the organization."

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Posted on by Microsoft Employee

When an Admin user with System Administrator role opens Apps in make.powerapps.com is getting the error "Something went wrong. Please try again later. The user is not a member of the organization."

This error appears with multiple users that don’t have global administrator rights in Office 365. For my own user with global administrator this error does not appear.

The user account that the customer testing this with is ext.adm.shalaieva@hohenstein.com

The Customer experiencing this since yesterday. But he said this is the first time that we try to use PowerApps, so he think this is an permanent error.

Customer tried clearing cache and tried logging in from different browsers and tried in different system but the error still persists

customer confirmed that the user is in a security group which has the System administrator role in this environment.

he also said creating a new role does not help his case, because to him it seems like the user already has the highest privileges available.

In CMAT I can see the below licenses active on customer

Windows Store for Business Trial

Enterprise Mobility + Security E3

Project Plan 3

Office 365 E3

Microsoft Teams Exploratory Trial

Enterprise Mobility + Security E3

Visio Plan 2

Azure Active Directory Premium P1

Power Apps per user plan

Office 365 E1

Please help in resolving this

I have the same question (0)
  • TejeshAddala Profile Picture
    Microsoft Employee on at

    Customer said there are many users apart from Global Admin role facing the same issue and all are in the security group. 

  • v-siky-msft Profile Picture
    on at

    Hi @TejeshAddala ,

     

    In general, the cause of this issue is that the guest user is not a member of the security group associated with the Environment. Please make sure the guest user is added into the associated security group. Try to remove and re-associated the security with environment.

    Another possibility is the Azure AD synchronization error, please go to Power Platform admin center to add user into the evironment.

    Snipaste_2020-09-11_10-47-28.png

    Hope this helps.

    Sik

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