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Copilot Studio
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Sending a Proactive Message to User in Copilot Studio

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Posted on by Branavan 2

Hi, 

 

Is it possible to send a proactive message to the user in copilot studio? I see there were some ways in the old power VA but is there any way to do it with Copilot Studio? 

 

If not what is the best way to enable this for the bot built with copilot studio? 

 

Thanks!

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  • CU22081450-0 Profile Picture
    CU22081450-0 Most Valuable Professional on at

    Hi @Branavan ,

     

    If you are using Microsoft Teams as a channel, you could use this documentation below:

    https://learn.microsoft.com/en-us/microsoft-copilot-studio/advanced-proactive-message

     

    Otherwise, if you are using a Custom Website, you could use this documentation below (to start the chat with the user when the bot is started):

    https://learn.microsoft.com/en-us/microsoft-copilot-studio/customize-default-canvas?tabs=web 

     

    Any other channel will not be allowed to send proactive messages.

    You could suggest your idea here: https://aka.ms/pva/community/ideas 

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