is it possible to show the actual screenshot/picture in the chatbot rather than the link that the user has to press?
Yes ,it is possible to add a picture
please watch this video:
I am also tried it it is working
this is new version of chatbot (preview)
this one also you can try it
In the legacy PVA app, you can do this with power automate:
https://powerusers.microsoft.com/t5/Webinars-and-Video-Gallery/Returning-an-image-as-a-message/td-p/575677
This is a native feature of the new authoring canvas currently in preview:
https://learn.microsoft.com/en-us/power-virtual-agents/preview/authoring-send-message#add-an-image