I am trying to create my first ever agent and everything I have watched and read suggests I have done it correctly, but the agent is not responding how it should.... or at all.
I am UK MSP and I wanted an agent to speed up my quoting.
I have a MS Form that potential clients can fill out that asks stuff like numbers of users etc and I am using this as my trigger.
I then have an Excel based pricing sheet I am using as my knowledge.
when testing in Copilot Studio and just asking the agent to give me a quote based on similar answers it should get in the form, it works and gives the correct answers.
When testing via the form, the activity tab shows the trigger, but then when it goes in to the knowledge base the output says shows "no output"
My theory is that the information is not being collected from the form but I dont know how to check that
I suspect the problem is that the MS Forms trigger doesn't contain any of the details about the form responses. When you use that trigger in a Copilot it creates a small Power Automate flow that retrieves the body of the trigger and returns it to the Copilot for processing. But you need to edit that flow to add the Get Response Details action and return the details to the Copilot for processing instead of the trigger body alone. It looks like you will also have to edit the trigger Settings to Enable 'SplitOn' or it will fire on an array of responses, not each response.
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Paul Papanek Stork, MVP Blog: https://www.dontpapanic.com/blog
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