Power Platform Community Forum Thread Details

Ive seen similiar questions from other users but haven't been able to find a resolution. I have built the MSFT HR Agent scenario from the Copilot Proof of Value Kit. This scenario is where the agent is responding to user queries on HR policy. Where a response isnt found, the agent raises a ticket. Ive also added multi lingual capability to broaden the user base.

Ive tested it in Studio Test mode and all works fine. When I deploy to Teams, it performs inconsistently - sometimes it works, most times I get the usual system error which doesnt seem to be possible to debug anywhere. Any suggestions on how to resolve?

Image from Agent in Teams

Same Agent in Copilot Studio

Categories:

Publish & channel management

Hello,

Instant hard to say but instant crash come from :

- you have an action or a tool that crash in teams : just try to disable some customization (action, tools) and try again to find wich one.

- autorisation problem : are you in default in microsft one ?

- IT security DLP : often citizen dev are blocked by they IT dude, since they canno't block copilot studio itself, they block everything around and it stop working (99% main reason of copilot studio stop working : IT abusive security)

Try with a new copilot agent : do nothing , publish say hello : does it work ?

Add a knowledge from the web : does it work ?

Add a knowledge from sharepoint : does it work ?

ETc etc : step by step.

There is no magic answer with just a random generated error code :)