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As the (really long) subject states, the user is continually prompted to click one of the buttons presented in this Adaptive Card. Even after the user asks a question that sends them to another Topic -- the Adaptive Card will trigger after the initial response in the new Topic.

I can't figure it out. And this wasn't happening until the update that was pushed out yesterday.

Here is the Formula for the Adaptive Card:

{
 type: "AdaptiveCard",
 '$schema': "http://adaptivecards.io/schemas/adaptive-card.json",
 version: "1.0",
 body: [
 {
 type: "Container",
 spacing: "Medium",
 items: [
 {
 type: "ColumnSet",
 columns: [
 {
 type: "Column",
 width: "300px",
 spacing: "Small",
 separator: true,
 verticalContentAlignment: "Top",
 items: 
 [
 {
 type: "TextBlock",
 text: "Common Actions",
 size: "Large",
 horizontalAlignment: "center",
 weight: "bolder"
 },
 /*
 {
 type: "Input.text",
 id: "fan",
 isVisible: false,
 value: "FAN"
 },
 */
 {
 type: "ActionSet",
 actions: 
 [
 {
 type: "Action.Submit",
 title: "Find Customer Status",
 role: "Button"
 },
 {
 type: "Action.Submit",
 title: "Find Billing Account Status",
 mode: "Primary"
 },
 {
 type: "Action.Submit",
 title: "Find Customer Mapping for Billing Account",
 mode: "Primary"
 },
 {
 type: "Action.Submit",
 title: "Find Finance Account Number",
 mode: "Primary"
 }
 ]
 }
 ]
 }
 ]
 }
 ]
 }
 ]
}

Edit 5/22/2024:

I'm using an Adaptive Card for the questions because I like the presentation it affords, i.e., vertical button list, and weighted headers.

I also anticipate taking advantage of other Adaptive Card features, so I'd like to continue using it. But if I have no other choice but to use a Basic Card, then I will be sad.... but I'll do it.

Edit 2 5/22/2024:

To be fair, I'm not sure that a Basic Card would work, but I think it is likely. I'll test it.

-- also, I updated the code above to read mode: "Primary" for each Action.Submit button. Previously it was role: "Button"

Categories:

General topics