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Copilot Studio - General
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Adaptive Card continually loads even if the user asks a question (instead of clicking button) | There are no "isRequired" attributes in the Card | "How many reprompts" attribute is set to "Don't repeat" | "Allow switching to another topic" attribute is checked

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As the (really long) subject states, the user is continually prompted to click one of the buttons presented in this Adaptive Card. Even after the user asks a question that sends them to another Topic -- the Adaptive Card will trigger after the initial response in the new Topic.
 
I can't figure it out. And this wasn't happening until the update that was pushed out yesterday. 
 
Here is the Formula for the Adaptive Card:
 

 

 

{
 type: "AdaptiveCard",
 '$schema': "http://adaptivecards.io/schemas/adaptive-card.json",
 version: "1.0",
 body: [
 {
 type: "Container",
 spacing: "Medium",
 items: [
 {
 type: "ColumnSet",
 columns: [
 {
 type: "Column",
 width: "300px",
 spacing: "Small",
 separator: true,
 verticalContentAlignment: "Top",
 items: 
 [
 {
 type: "TextBlock",
 text: "Common Actions",
 size: "Large",
 horizontalAlignment: "center",
 weight: "bolder"
 },
 /*
 {
 type: "Input.text",
 id: "fan",
 isVisible: false,
 value: "FAN"
 },
 */
 {
 type: "ActionSet",
 actions: 
 [
 {
 type: "Action.Submit",
 title: "Find Customer Status",
 role: "Button"
 },
 {
 type: "Action.Submit",
 title: "Find Billing Account Status",
 mode: "Primary"
 },
 {
 type: "Action.Submit",
 title: "Find Customer Mapping for Billing Account",
 mode: "Primary"
 },
 {
 type: "Action.Submit",
 title: "Find Finance Account Number",
 mode: "Primary"
 }
 ]
 }
 ]
 }
 ]
 }
 ]
 }
 ]
}

Edit 5/22/2024: 

I'm using an Adaptive Card for the questions because I like the presentation it affords, i.e., vertical button list, and weighted headers. 

 

I also anticipate taking advantage of other Adaptive Card features, so I'd like to continue using it. But if I have no other choice but to use a Basic Card, then I will be sad.... but I'll do it.

 

Edit 2 5/22/2024:

To be fair, I'm not sure that a Basic Card would work, but I think it is likely. I'll test it. 

-- also, I updated the code above to read mode: "Primary" for each Action.Submit button. Previously it was role: "Button"

  • sandeep_angara Profile Picture
    180 on at
    Re: Adaptive Card continually loads even if the user asks a question (instead of clicking button) | There are no "isRequired" attributes in the Card | "How many reprompts" attribute is set to "Don't repeat" | "Allow switching to another topic" attribute is che

    @donbroco 

    In the drop down below that says "Only selected topics", select the topic which would trigger based on the user's question. This way, user can either select a button on the Adaptive card or type in question or the related trigger phrase of the topic. 

     

    sandeep_angara_0-1716791960269.png

    Please like and mark this as a solution, if that works for you.

     

    Regards,

    Sandeep.

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