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Hi All,
Does on premises telephony system can be integrated with azure virtual agent ? And can azure virtual agent can be directly connected to service provider ?
To clarify are you talking about Power Virtual Agent/Copilot or Azure Service BOT ?
Hi @chetanz
I am not sure regarding connecting PVA with an on-prem telephony system. Have you look at our different DCCP architecture? Digital Contact Center Platform reference architectures | Microsoft Learn
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