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Azure Virtual Agent | On premises telephony | Azure virutal agent connectivity with service provider

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Hi All,

Does on premises telephony system can be integrated with azure virtual agent ? And can azure virtual agent can be directly connected to service provider ?

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  • remidyon Profile Picture
    remidyon on at
    Re: Azure Virtual Agent | On premises telephony | Azure virutal agent connectivity with service provider

    Hi @chetanz 

    I am not sure regarding connecting PVA with an on-prem telephony system. Have you look at our different DCCP architecture? Digital Contact Center Platform reference architectures | Microsoft Learn

  • Mirega Profile Picture
    Mirega on at
    Re: Azure Virtual Agent | On premises telephony | Azure virutal agent connectivity with service provider

    To clarify are you talking about Power Virtual Agent/Copilot or Azure Service BOT ?

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