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Can I change the auto generated beginning of the virtual chat?

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Posted on by MCBates88

My company has switched to doing work in Teams so I created a chatbot to help with requests. However, I don't see the ability to change the auto-generated beginning message when they open the chatbot. Below is what it is showing and none of that applies really. I would like to change it to simply tell them what to type to get started with their request. Any ideas? This may be a restriction with our version but not sure...

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Expiscornovus 33,855 Most Valuable Professional on at

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Hi @MCBates88,

That text is coming from conversation path of the out of the box system topic Greeting. You can change the text in the message actions.

https://docs.microsoft.com/en-us/power-virtual-agents/authoring-create-edit-topics

1. Go to the Greeting Topic, click Go to authoring canvas

2. Scroll to the three message actions and adjust the text to whatever you want it to be.

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MCBates88 8 on at

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Thank you! I knew it had to be somewhere but didn't even think about the other topics already there. 🙂

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