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Power Platform Community / Forums / Copilot Studio / Teams App Showing GUID...
Copilot Studio
Answered

Teams App Showing GUID instead of Bot Name

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Posted on by 4,531 Most Valuable Professional

Hi all,

Just building my first bot and that all works fine.  Integration with Teams was a bit...clunky, but I'm wondering if anyone else is seeing the GUID being presented rather than the bot (or even App) name?  I followed the documentation and everything looks like it's filled out correctly, but in the chat for Teams, it represents itself as just the GUID.

 

Thanks for the help.

-Ed-

I have the same question (0)
  • WillPage Profile Picture
    2,329 Super User 2026 Season 1 on at

    I have the same problem.

     

    Also, when I add the bot it responds to the greeting and also something else it doesn't understand. I can't see what the bot has been sent.

  • Steensgaard Profile Picture
    4 on at

    I have the same experience

  • WillPage Profile Picture
    2,329 Super User 2026 Season 1 on at

    It must be a bug. Also the Teams bot does not seem to respond to any published changes in Power Virtual Agents.

  • barne77 Profile Picture
    Microsoft Employee on at

    I have the same issues???

  • Ashish2012 Profile Picture
    478 on at

    Its a Bug in Power Virtual for Teams. 

  • Steensgaard Profile Picture
    4 on at

    is this being prioritized ?

  • Verified answer
    micchow Profile Picture
    Microsoft Employee on at

    Thank you everyone for raising this issue.  This is a bug and has been fixed on our side.  For bots that have already been deployed to Teams, please follow the steps below to let bot name show up correctly in Teams:

    1. Go to PVA, Configuration -> Channel -> Microsoft Teams and delete the channel

    2. Re-add Microsoft Teams channel

    3. Go to Microsoft Teams App studio and remove the app of the bot

    4. Re-install (sideload) the app in Microsoft Teams

     

    After step 4, the bot name will show up correctly.  If the user has previously chatted with the bot, they will see the name of the bot in the chat history list staying as a GUID.  That is due to back-end caching, it will be updated after some time when the back-end is updated.

     

    Thank you again for your patience.

  • ReneHernandezGT Profile Picture
    2 on at

    The issue remains after have following the steps only on Teams on a web browser.

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    We are developing teams pva bot (with teams pva license), we are also getting GUID rather than bot name when we interact with teams using 'Open in Teams' option after I publish the bot. 

    Even we have below steps  but still getting GUID only.

    1. We uninstalled the bot from Teams side bar.

    2. selected 'Disconnect from teams' button in right side pane, which appears when we click teams channel. 

    3. Then we published again bot, then we installed again the bot using 'Open in teams' options in publish window.

     

    Even waited for long, but still getting GUID. Are we missing anything here or is it a bug with the product itself.

    Early help is much appreciated.

  • MartinMorrelo Profile Picture
    8 on at

    Hi @micchow , is there an updated way how to fix this bug please?

    Thank you,
    Martin

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