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Teams App Showing GUID instead of Bot Name

Posted on by 4,531

Hi all,

Just building my first bot and that all works fine.  Integration with Teams was a bit...clunky, but I'm wondering if anyone else is seeing the GUID being presented rather than the bot (or even App) name?  I followed the documentation and everything looks like it's filled out correctly, but in the chat for Teams, it represents itself as just the GUID.

 

Thanks for the help.

-Ed-

  • MartinMorrelo Profile Picture
    MartinMorrelo 8 on at
    Re: Teams App Showing GUID instead of Bot Name

    @micchow 

    We managed to submit the chatbot for approval to appear in "Built by your org" and it helped after it was approved. So it is resolved now.

    Thank you for reaching out!

    Martin

  • micchow Profile Picture
    micchow on at
    Re: Teams App Showing GUID instead of Bot Name

    @MartinMorrelo is this happening to a bot that you recently created?

     

    You can resolve the issue by going to the bot in PVA Teams app, select Configure -> Detail on the left nav, change the bot name to the name you want and save. This could take up to 72 hours to reflect for some user due to Teams client caching. To validate it immediately, you can log into Teams via web browser with incognito (or in private if Edge) and see if the name is updated.

  • MartinMorrelo Profile Picture
    MartinMorrelo 8 on at
    Re: Teams App Showing GUID instead of Bot Name

    Hi @micchow , is there an updated way how to fix this bug please?

    Thank you,
    Martin

  • Re: Teams App Showing GUID instead of Bot Name

    We are developing teams pva bot (with teams pva license), we are also getting GUID rather than bot name when we interact with teams using 'Open in Teams' option after I publish the bot. 

    Even we have below steps  but still getting GUID only.

    1. We uninstalled the bot from Teams side bar.

    2. selected 'Disconnect from teams' button in right side pane, which appears when we click teams channel. 

    3. Then we published again bot, then we installed again the bot using 'Open in teams' options in publish window.

     

    Even waited for long, but still getting GUID. Are we missing anything here or is it a bug with the product itself.

    Early help is much appreciated.

  • ReneHernandezGT Profile Picture
    ReneHernandezGT 2 on at
    Re: Teams App Showing GUID instead of Bot Name

    The issue remains after have following the steps only on Teams on a web browser.

  • Verified answer
    micchow Profile Picture
    micchow on at
    Re: Teams App Showing GUID instead of Bot Name

    Thank you everyone for raising this issue.  This is a bug and has been fixed on our side.  For bots that have already been deployed to Teams, please follow the steps below to let bot name show up correctly in Teams:

    1. Go to PVA, Configuration -> Channel -> Microsoft Teams and delete the channel

    2. Re-add Microsoft Teams channel

    3. Go to Microsoft Teams App studio and remove the app of the bot

    4. Re-install (sideload) the app in Microsoft Teams

     

    After step 4, the bot name will show up correctly.  If the user has previously chatted with the bot, they will see the name of the bot in the chat history list staying as a GUID.  That is due to back-end caching, it will be updated after some time when the back-end is updated.

     

    Thank you again for your patience.

  • Steensgaard Profile Picture
    Steensgaard 4 on at
    Re: Teams App Showing GUID instead of Bot Name

    is this being prioritized ?

  • Ashish2012 Profile Picture
    Ashish2012 484 on at
    Re: Teams App Showing GUID instead of Bot Name

    Its a Bug in Power Virtual for Teams. 

  • barne77 Profile Picture
    barne77 on at
    Re: Teams App Showing GUID instead of Bot Name

    I have the same issues???

  • WillPage Profile Picture
    WillPage 1,765 on at
    Re: Teams App Showing GUID instead of Bot Name

    It must be a bug. Also the Teams bot does not seem to respond to any published changes in Power Virtual Agents.

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