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Send an email

Posted on by 2

PVA isnt that popular so hard to read some guides. but i want to create a helpdesk bot in which the bot asks some questions, like PC name and stating their problem. so once they are done it sends a mail to the helpdesk mail and the user also recieving one as confirmation.

 

Hope its possible

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Send an email

    Hi @123546 ,

     

    As @nmk  said, you can use Power Automate.

    If you want, you can see my old video here: Add actions using Power Automate to a Power Virtual Agents bot - YouTube

  • 123546 Profile Picture
    123546 2 on at
    Re: Send an email

    thanks

    will check it out

  • Verified answer
    nmk Profile Picture
    nmk 106 on at
    Re: Send an email

    More information on how to use Power Automate flows- check this link

    https://docs.microsoft.com/en-us/power-virtual-agents/advanced-flow

     

    You can use Outlook connector or Mail connector- docs below

     

    https://docs.microsoft.com/en-us/connectors/office365/#actions

    https://docs.microsoft.com/en-us/connectors/sendmail/

     

  • nmk Profile Picture
    nmk 106 on at
    Re: Send an email

    Hi,

     

    You can easily achieve this by using Power Automate flows. 

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