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Power Platform Community / Forums / Copilot Studio / copilot to fetch ticke...
Copilot Studio
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copilot to fetch ticket details like current status etc

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I'm trying to build a copilot chatbot , my intention is that  user will enter the ticket number then chatbot should be able to fetch the ticket details like status, assignment group, last update , updated time , assignee  etc . i will be uploading the ticket dump with all details in generative AI. please let me know how to make my copilot to fetch the ticket details from the dump and provide as a chatbot response. 

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