Power Platform Community Forum Thread Details

I am trying to achieve SSO with AI Agent that is triggered via LCW

Manual Authentication has been set up for the AI Agent as described here
https://learn.microsoft.com/en-us/microsoft-copilot-studio/configuration-end-user-authentication#manual-for-any-channel-including-teams

This uses Generic OAuth 2 implemented via ADB2C User Flow.

Once I login to my site and open the LCW script, I can see the chat button. On the lcw:ready listener I am setting setbotauthtokenprovider (which takes function(botAuthTokenUrl, callback)) as defined herehttps://learn.microsoft.com/en-us/dynamics365/customer-service/develop/reference/methods/setbotauthtokenprovider

I am trying to pass the token to the botAuthTokenUrl as mentioned in the sample here https://learn.microsoft.com/en-us/dynamics365/customer-service/develop/pass-auth-token-sso-live-chat

After clicking it, the LCW chat button function(botAuthTokenUrl, callback) is called but botAuthTokenUrl is empty.

I must mention that the Auth setting done for the AI Agent does work, i.e when I click on the sign in card in the chat it triggers the AI Agent Auth flow and is able to retrieve the token as after login I can see the user data being shown inside the chat

What else do I need to do to get the botAuthTokenUrl? Do we need to set up authentication for the chat widget, I would have guessed not - as not sure how that would tie in with AI Agent token requirement

Categories:

Building Copilot Studio chatbots in Microsoft Teams

Autonomous agents

Bot administration