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Power Platform Community / Forums / Power Apps / Error when trying to r...
Power Apps
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Error when trying to retrieve data from the network

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Posted on by 7
I created an app in Power Apps using a SharePoint list as the data source. All users have been given SharePoint Contribute permissions (read, write, edit) but without direct list view access. Some users are getting the error "Error when trying to retrieve data from the network" when opening the app, but after a few refreshes or after some time, it eventually works. What could be the reason for this intermittent issue?
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I have the same question (2)
  • Verified answer
    Michael E. Gernaey Profile Picture
    53,969 Moderator on at
     
    This can happen for many reasons
     
    Using App Onstart, but not having it enabled for Async
    It can be cached credentials
    it could be a previous version of the app (if you are updating it) and they are still on the old version pointing to old sources
    and others..
     
    If you have someone that it happens too all the time then you can follow these steps to answer why.
     
    Please follow these steps to look into Live Monitor for possible errors

    1. Please go to PowerApps.com in the environment published
    2. Please click the Apps menu option on the left
    3. Find your App in the list and Click the ... at the end
    4. Click Details ==> Live Monitor
    5. Once it opens up, click Play Published App
    6. When that Tab Opens, Play your App, Cause the issue
    7. Go back to Live Monitor Tab
    8. On the right side, click the Properties (its vertical) to open the right side window
    9. In the Filter (Top Right) Type Error
    --See if you have any errors
    --if so, please scroll through them, real errors cause 4 lines (usually) of errors
    ----one of the 4 lines will populate the Properties window with 4 Tabs

    10. Grab the Response Tab
    11. Expand the Headers and Body Sections
    12. See if you can share or understand the error

    If this shows nothing please come back here.


    If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

    Thank you!
    Sincerely, Michael Gernaey
  • RV-08121340-0 Profile Picture
    7 on at
    I attempted to capture the error message using Live Monitor, but no error was logged initially. I then accessed the app in a new InPrivate window and encountered the same issue. This time, I was able to capture the errors in Live Monitor and have attached them here. After a couple of refreshes, the app started working as expected.
    image (8).png
  • Verified answer
    Kushal_M Profile Picture
    165 Super User 2026 Season 1 on at
     
    Hope, users have Contribute permission at the site / list level.
     
    Power Apps does not just read list items. When the app opens, it also: 
    • Reads list schema
    • Reads default list view
    • Reads indexed columns
    • Checks view metadata (filters, sorting)
    If any of these are blocked, SharePoint Online returns a 403/401 intermittently, which Power Apps surfaces as:
    “Error when trying to retrieve data from the network”.
     
    Hence, you can create a list view and make it default and accessible to everyone.
     
    🏷️ Please tag me @Kushal_M, if you still have any queries related to the solution or issue persists.
    ❤️ Please consider giving it a Like, If the approach was useful in other ways.
     Please click Accept as solution if my post helped you solve your issue and help others who will face the similar issue in future.
     
     
  • Michael E. Gernaey Profile Picture
    53,969 Moderator on at
     
    Firstly we would need to see what the actual error is then click on the line that has the error and look at the properties window (vertical window on the right).
     
    But if it just starts working, then usually it means either
    1) some value that is being used to filter those data loads isn't set yet so it fails, then it gets set based on something happening and so it starts working
     
    2) well, its usually #1. If they don't have permissions then it won't ever work, so I have to suspect either incredibly slow data loads or a dependency necessary isn't loaded (a record hasn't been selected, a primary Field that everything filters on isn't populated yet, the collections are not built yet).
     
    Since it starts working after some... after freshes(which I do not know if you mean you CTRL F5'd, or restarted the app a few times, or your browser etc), it can mean things are finally getting cached so it works.
     
    Would have to see your actual expressions and configuration for any of the items not working. I also saw the error that says the one value is not correct. If your filters are looking at that value and its incorrect, then the rest will fail until its correct.
     
    Please share the configuration of your AppOnStart and the configuration of any of the Controls that are failing to load the data.
     
    Also depending on if you have don't load until visible etc (or maybe you should turn it on), there are still many thoughts around why it happens. But the monitor clearly tells you there is an issue, but you need to load at the properties to get more details.
     
    You can even turn on Verbose mode to get deeper details
  • RV-08121340-0 Profile Picture
    7 on at
    Hi @Michael E. Gernaey,

    Users have not faced any errors in the last few days. However, the issue may still occur in the future. I use Ctrl + F5 for refresh. Please find the attached App OnStart configuration.
    OnVisible.png
    App OnStart.png

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