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How to Send a Welcome Message again in Copilot After User Deletes Chat in Teams Channel

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Posted on by NaveenR

20

Hi Team,

Could you please help in this,

I'm working with Copilot in a Teams channel and need to configure the bot to send a welcome message when a user opens a conversation after deleting the previous chat history. The goal is to ensure the bot detects that the conversation is new and automatically triggers the welcome message, treating it as a fresh interaction. I am currently using topics in my Copilot development.

what would be the activity check needs to be used so that we can send a welcome message?

Please find below screenshots for the same

Here after deleting the previous chat history with bot, we would like to show the welcome message again

Thanks

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Topic creation & management

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HenryJammes Microsoft Employee on at

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An agent in Microsoft Teams 1:1 chat uses the same ongoing conversation thread, even if the copilot is removed or the chat is deleted. When you re-add a copilot and want it to start a conversation with a message, you can use Copilot Studio to add a new topic.

Create a new topic from scratch.

Change the topic trigger to "Activity Received".

Click into the properties of the trigger. Change the "Activity type" to "Installation update".

Click the + button to add another node.

Click "Topic Management" > "Go to another topic" and select the "Conversation Start" node.

Next to the Save button, click on the "... More" and open the Code Editor.

In the Code Editor YAML, add startBehavior: UseLatestPublishedContentAndCancelOtherTopics. An example is shown below.

Save the topic and publish the copilot.

Example

kind: AdaptiveDialog startBehavior: UseLatestPublishedContentAndCancelOtherTopics beginDialog: kind: OnActivity id: main type: InstallationUpdate actions: - kind: BeginDialog id: {your node id} dialog: {your agent schema name.topic.ConversationStart

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NaveenR 20 on at

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Thanks for the response.

We have added that already however it works only when user re-add the copilot not when user delete the chat and open the bot again without remove/uninstall.

Activity type "Installation update" only works when user installs the bot. when user deletes the chat and remove/uninstall and reinstall/re-add the bot then it works.

Here after deleting the previous chat history with bot, we would like to show the welcome message again

Thanks

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