Cannot upload simple .docx or .xlsx files to copilot studio knowledge

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Posted on by AS-13021418-0

I've tried uploading several different file types to copilot studio and either get "error" or stuck in "in progress". There is very little content in these files, a simple table. Has anyone experience the same and figured out a way to successfully upload knowledge files? examples of files attached.

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Michael E. Gernaey 53,433 Super User 2025 Season 2 on at

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Hmmm no I haven't seen that. Is this a trial or are any parts in trial or devloper environments?

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AS-13021418-0 30 on at

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after 6 hours of waiting, the files started to move into the ready status. maybe it was a temp issue on the server side...

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AS-13021418-0 30 on at

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still an issue, after trying to upload a new file, it sits in "in progress" for a LONG time. the files are tiny.

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FN-20080712-0 2 on at

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I'm having the same issue. I have a valid license and I imported this bot to another environment (from the Default environment to a Sandbox) and the Knowledge base documents keep processing forever. It's been over 18h and I'm still waiting. What can be the issue?

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Romain The Low-Code... 2,124 Super User 2025 Season 2 on at

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hello

when i have the problem i have few solutions

1 : change the name of the document because something went wrong first time and i don't know why but if you keep the same name and re upload it will for ever bug

2 : add the document in a sharepoint or one drive and use it as data source

3 : if at the begining of the agent : restart a new one : something went wrong at creation : it happen sometime when microsoft update copilot studio when i m working.... often happen thursday and friday, very often on those days since the build in may.

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