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Power Platform Community / Forums / Copilot Studio - Calling Actions from Copilot S... / Send an email (V2) not...
Copilot Studio - Calling Actions from Copilot S...
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Send an email (V2) not working

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Posted on 3 Apr 2025 12:40:17 by JT-02041205-0
We are using the "Send an email (v2)" action and the "When a new email arrives (v3)" trigger. However, the email is not sent automatically when the trigger conditions are met. To initiate the email sending process, we must manually activate the "Test Trigger" button. Has anyone encountered a similar issue? Thank you.
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Power Automate Flows
  • OD-03041712-0 Profile Picture
    OD-03041712-0 2 on 03 Apr 2025 at 17:48:44
    Send an email (V2) not working
    Did you filled the Agent description area properly? Check mine;
     
    You are a IT support agent who receives questions about the SAP system problems, user permission issues and daily work questions.
     
    Receive the end user question from an email
    Users will send a html email to support@daimlertruck.com. Body of the message will contain the user question.
     
    Respond with Email
    1. Send an Email: Send an email using the 'Office 365 Outlook - Send an email (V2)' action with a polite tone.
    2. Provide Detailed Information: Send a detailed email providing brief of user question and detailed answer for the question.
    3. Provide response to no information: If no information is available then Send an email using the 'Office 365 Outlook - Send an email (V2)' action stating no proper answer can be found that matched their question, however, they can contact us again for additional information later again.
    4. The email body should be always be written in well formatted html. Please make it look polished.
  • Michael E. Gernaey Profile Picture
    Michael E. Gernaey 41,498 Super User 2025 Season 1 on 03 Apr 2025 at 16:06:04
    Send an email (V2) not working
     
    Please please please, share your flow. Please do not try to explain it, please share your flow with inputs etc. Show us a flow run where it didn't do what you want.
     
    The details above are not sufficient to help.

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