Orchestrate the copilot to send email after receiving a new email

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Posted on by johnjohnPter

1,849 Season of Giving Solutions 2025

I have created an new agent with this description:-

where i define it to trigger when an email get received:-

User's image

and as per the instruction i define it to send an email after receiving the email and answer the user input.

But currently the flow is been triggered but the "Send an email" is not been triggered, any advice?

Thanks

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S-Venkadesh 1,214 Super User 2026 Season 1 on at

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Hi @johnjohnPter,
To troubleshoot, please review your Send an email action:

Check the connection

Review the “Connection to use” settings

Inspect the inputs — try setting custom values instead of dynamic ones to isolate the issue

Set some test or completion values to see if the action executes successfully

Refer to the screenshot for reference.

Next, test the trigger:

Go to Agent Overview

Scroll to the Trigger section

Click Test Trigger (find this option in the right side)

If it still doesn’t work, Open the trigger in Power Automate

Go to Overview → Trigger section → Edit in Power Automate

Review the email arrival settings

Check the Run history for any errors or failed runs

Hope this helps you narrow down the issue! 👍
Regards,
Venkadesh

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johnjohnPter 1,849 Season of Giving Solutions 2025 on at

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@S-Venkadesh i got this error:-

The content was filtered due to Responsible AI restrictions. Error Code: ContentFiltered Conversation Id: 032db8da-5189-43b3-9473-58a895470778 Time (UTC): 2025-10-25T16:43:14.473Z

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johnjohnPter 1,849 Season of Giving Solutions 2025 on at

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@S-Venkadesh Although the source is a simple docx document, with this content:-

and i change the Moderation to low:-

so why i got this error? Thanks

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S-Venkadesh 1,214 Super User 2026 Season 1 on at

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Hi @johnjohnPter,

Could you try adding an instruction like “Remove harmful content from the email” or something similar?
I believe this requirement can also be handled using a different approach:
Option 1: Agent Flow (if you want to keep it within the agent)
Option 2: Cloud Flow with the following logic:

When a new email arrives

Extract the necessary data from the email

Compile the output using a prompt

Send an email

Hope this helps you narrow down the issue! 👍
Regards,
Venkadesh

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