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Power Platform Community / Forums / Copilot Studio / How to make Chatbot lo...
Copilot Studio
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How to make Chatbot loop from the beginning, after the end message?

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Posted on by 6

Hi Team,

 

I have created a simple chatbot and it is working fine as expected.

My end statement/last statement is '

It was nice chatting with you today. Bye!' and
My First Statement is 'Greeting'.
 
How to make the chatbot repeat/refresh it self after sending the last statement? (i.e. It was nice chatting with you today. Bye!').
 
Right now, I am starting a fresh session every time from MS Teams and it is working fine.
Instead of starting a fresh session, is there any other way to start from the 'Greeting' on the same session.
 
Please let me know..
 
Regards,
Chandra

 

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  • CU22081450-0 Profile Picture
    Most Valuable Professional on at

    Hi @CMG ,

     

    If you follow the End conversation way, you'll see that the final topic is "Goodbye".

    You can go to this System topic >> Add a new >> Go to another topic >> Select the Greeting topic.

     

    In that case, we will maintain the session active using these parameters:

    A session ends for one of the following reasons:

    • The user ends the chat session. When the bot doesn't receive a new message for more than 30 minutes, the session is considered closed.

    • The session is longer than 60 minutes. The first message that occurs after 60 minutes starts a new session.

    • The session has more than 100 turns. A turn is defined as one exchange between a user and the bot. The one-hundred-and-first turn starts a new session.

    View billed sessions - Power Virtual Agents | Microsoft Docs

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