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Power Platform Community / Forums / Copilot Studio - Bot Analytics / Question on ability to...
Copilot Studio - Bot Analytics
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Question on ability to allow end users to see Analytics in Power Virtual Agents

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Posted on by Community Power Pla...

Power Virtual Agents has a comprehensive set of analytics that shows the key performance indicators for your bot. However, these Analytics ( inbuilt PowerBi reports ) are available for bot developers or Makers. For example: I have PVA bot built in Team and I have shared with my colleagues so they are the end users in this case. So I have two questions in this case.

 

1. Is there any way for me to give end users access to these analytics w/o having to share a bot with them? I dont want them to have full edit permissions so they can edit bot topics. It looks the way PVA permissions are setup following window is seen only by Makers

Screen Shot 2021-05-17 at 10.11.16 AM.png

 

 

2. How to get access to Feedback score ( number ) that end user has entered. As shows in above screenshot in chat window. Downloaded sessions do not have that information.

 

 

  • Community Power Platform Member Profile Picture
    Community Power Pla... on at
    Re: Question on ability to allow end users to see Analytics in Power Virtual Agents

    @renatoromao , also I didnt get you on Feedback score response. How do you suggest possibility of having that? I only see following column in downloaded session files. and users response to score 0-5 is not store in 'ChatTranscript' column.


    SessionId

    StartDateTime(UTC)

    InitialUserMessage

    TopicName

    ChatTranscript

    SessionOutcome

    TopicId

  • Community Power Platform Member Profile Picture
    Community Power Pla... on at
    Re: Question on ability to allow end users to see Analytics in Power Virtual Agents
    Thank you for quick response on this. Seems like great solution however, I have few follow up questions. Looks like I cant get to the dataverse and see the transcripts files in PVA was built in MS teams. Is there any workaround?
  • CU22081450-0 Profile Picture
    CU22081450-0 Most Valuable Professional on at
    Re: Question on ability to allow end users to see Analytics in Power Virtual Agents

    Hi @Anonymous ,

     

    I'm happy to share with you the new feature available for PVA: Custom Analytics solution for Power Virtual Agents | Microsoft Power Virtual Agents

    You can build your own dashboard.

     

    Regarding the Feedback score, try to implement a solution with the Conversation transcript: Understand conversation transcripts - Power Virtual Agents | Microsoft Docs

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