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Synchronization Issue between Outlook Calendar and Power Automate

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Hello,

I am experiencing a synchronization issue between my Outlook calendar and Power Automate. I have created a flow in Power Automate to automatically create a ticket when an event is added to my Outlook calendar, but it seems that the event is not properly reflected in the Outlook calendar.

Here is a brief description of the problem:

I have configured a flow in Power Automate with a trigger based on the addition of an event to my Outlook calendar from a teams channel. You write a trigger word, a forum is shown , it has to be filled with emails, duration and subject of the meeting.
The flow runs successfully and does not show any errors during execution.
However, the event created in the flow does not appear in my Outlook calendar.
I have checked that the credentials and permissions are correct in the flow.
I have also reviewed the settings of the Outlook calendar to ensure that there are no restrictions or limitations preventing the event from being displayed.

I need assistance in understanding why the event created in Power Automate is not properly showing up in my Outlook calendar. I have confirmed that the flow runs without errors and have properly configured everything, but the event simply does not appear in my Outlook calendar.

Could you please help me resolve this issue? I would like the event created in Power Automate to be properly synchronized in my Outlook calendar so that I can keep track of my appointments and the automatically created tickets.

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Minam-r4 47 on at

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Hello @Anonymous,

First of all, please check if you are using Outlook Action (V2 or V3). If you are using the V2 action, please update it to V3. If updating the action doesn't solve your problem, then here are some steps you can take to investigate and potentially fix the synchronization problem:

Verify the Action Configuration: Double-check the action configuration in your Power Automate flow. Ensure that you have selected the correct action for event creation in the Outlook calendar.
Validate Permissions: Verify that the credentials used in Power Automate have the necessary permissions to access and modify your Outlook calendar. Make sure that the account you are using has the appropriate rights to create events in the calendar.
Test with a Simple Flow: Create a basic flow that only creates a test event in your Outlook calendar without any additional complexity. This can help identify if the issue lies with the specific actions or configurations in your current flow.
Consider Time Zone Differences: Verify that the time zone settings in both Power Automate and Outlook calendar are configured correctly. Mismatched time zones can cause events to appear at different times or not display correctly.
Test in a Different Environment: Try running the Power Automate flow and syncing with a different Outlook calendar or account to see if the issue persists. This can help determine if the problem is specific to your calendar or account.

I hope this response adequately addresses your question and helps you resolve the issue you are facing. If it does indeed solve your problem, please consider marking it as "Solved!"

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Community Power Pla... on at

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I can try updating to V3 of the module I'm using and test it with an easier flow. I have already performed all the other tests you suggested, and the issue still persists. Interestingly, when I exported the same flow to a different account (completely unrelated to the one where it is not working), it functions correctly. I have also contacted the admin of the problematic email to inquire if there are any policies that may be blocking me from creating an event on the calendar, but there don't appear to be any. This situation seems quite peculiar...

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Minam-r4 47 on at

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It's good that you've already performed various tests and considered different aspects of the issue. The fact that the flow functions correctly when exported to a different account suggests that there might be some specific permission issue causing the problem in your original account. However, before exploring further, I suggest trying to update the flow to V3 first, as sometimes the connectors can be the cause of the issue.

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Community Power Pla... on at

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of these actions there isn't any V3, for some of them neither a V2. Any other suggestions? the issue is happening in "Create Tems Meeting"
the content of the first ConvertTimeZone : ConvertTimeZone(first(outputs('Find_meeting_times_(V2)')?['body/meetingTimeSuggestions'])?['meetingTimeSlot/start/dateTime'], 'UTC', 'Central European Standard Time')

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Minam-r4 47 on at

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You only have to change the version in your 'Find meeting times (V2)' action to 'Find meeting times (V3)'. The rest is okay. After making this change, you need to update the expression to use the 'Find_meeting_times_(V3)' output. Please check the expression as there might be a problem with the FX expression in the Start and End time. Additionally, ensure that the expression is as follows:

ConvertTimeZone(
first(outputs('Find_meeting_times_(V3)')?['body/meetingTimeSuggestions'])?['meetingTimeSlot/start/dateTime'],
'UTC',
'Central European Standard Time'
)

Please try updating the FX expression as mentioned.

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Community Power Pla... on at

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I have read online that it's possible that Find Meeting Times (V3) is not available in my country, at least not yet, because when I try to search for it, it's not found. Unless it's part of some specific package... is that possible?

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Minam-r4 47 on at

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I am not sure about this one, but also try updating the 'ActivityDomain' field to 'Work'.

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Community Power Pla... on at

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Found it, but it was yet setted to "Work"

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