web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Welcome to the Power Platform Communities
News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Power Apps / PowerApps - licensing ...
Power Apps
Unanswered

PowerApps - licensing - CDS - Premium Connector and Dynamics 365 licenses

(0) ShareShare
ReportReport
Posted on by left_handed

Hi there, 

We're medium size organisation (approx 400 users) and we have Dynamics 365 Customer Service App previously known as Dynamics CRM. Therefore majority of user have either Dynamics 365 Customer Service Enterprise license or Dynamics 365 Team Member license. 

Last year Microsoft made couple of changes which affect our PowerApp strategy. We have an app which is storing data in CDS (Common Data Service) and this connector became premium. 

However recently I've noticed that some users are having problems with accessing our PowerApp app. 

Do you know if users with Dynamics licenses will loose an access to PowerApps with Premium connectors?

Categories:
Governance & administering
I have the same question (0)
  • Joel CustomerEffective Profile Picture
    Joel CustomerEffective 3,224 on at

    so all dynamics licensed users (except team member licenses) are also licensed for CDS based power apps.

    this hasn't really changed--the changes were that now people with per user or per app licensing for power apps also have access to common data service, but not the Dynamics restricted functionality, like cases

     

    The "premium" doesn't mean that dynamics users cannot use it. Premium just means it isn't included in the O365 only licensed users.

     

    Again--any dynamics licensed user that doesn't have a team member or professional licensing has access to power apps. If you have customer service professional or team member, you may need additional licensing for those users.

     

    Also, "premium" connectors can also be third party connectors that you need to have a license for that service to use, such as gotomeeting.

  • Rohit Sharma354 Profile Picture
    Rohit Sharma354 Microsoft Employee on at

    Hello,

     

    As mentioned in the power apps Licensing guide, if user has Dynamics 365 Customer Service Enterprise license, then it should allow users to access premium connectors.

     

    License Guide: https://go.microsoft.com/fwlink/?linkid=2085130

     

    Screen2.png

     

    Screen1.png

     

     

     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Welcome to the Power Platform Communities

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Users!

Kudos to our 2025 Community Spotlight Honorees

Congratulations to our 2025 community superstars!

Congratulations to the March Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Power Apps

#1
Vish WR Profile Picture

Vish WR 914

#2
11manish Profile Picture

11manish 617

#3
Valantis Profile Picture

Valantis 598

Last 30 days Overall leaderboard

Featured topics

Auto-Populate field Power Pages
Gallery Tabs - Show or Hide Tabs based on Field Value
How to patch multiple records at once
Enable Copilot for end users in model-driven apps
Question for everyone : How are you using Create Text GPT in AI Builder?
Community content - sample components, blogs etc. - Link to this page (http://aka.ms/PCFdemos)
Welcome to the Power Apps forum!

Product updates

Microsoft Power Platform Community release plans