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Copilot Studio - General
Unanswered

Topic Switch happening even after right choice selection

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Posted on by 18

I am asking question with multiple choices to the user. Upon choice selection, topic is getting switched even though user has selected from the given options.

Pls note I have integrated CLU for my bot.

  • peterswimm Profile Picture
    Moderator on at
    Re: Topic Switch happening even after right choice selection

    I am talking to our development team about this, in the meantime perhaps try training these question prompt triggers to your NONE intent in CLU as a workaround? If a none intent is the top one, it shouldnt trigger the interruption.

  • sarveshsingh Profile Picture
    18 on at
    Re: Topic Switch happening even after right choice selection

    @peterswimm were you able to find out the issue here? waiting for your response

  • sarveshsingh Profile Picture
    18 on at
    Re: Topic Switch happening even after right choice selection

    @peterswimm  were you able to reproduce this?

  • sarveshsingh Profile Picture
    18 on at
    Re: Topic Switch happening even after right choice selection

    yes it is working as expected.

  • peterswimm Profile Picture
    Moderator on at
    Re: Topic Switch happening even after right choice selection

    If you disable interruptions ( i know this is not your preference) does it work as expected?

  • sarveshsingh Profile Picture
    18 on at
    Re: Topic Switch happening even after right choice selection

    Just an add on info, when I check CLU with one of the options, it gives good score for a different topic but my point was that switching shouldn't happen if user selects from the given options.

  • sarveshsingh Profile Picture
    18 on at
    Re: Topic Switch happening even after right choice selection

    no it will stay in same dialog, I have given condition for all 3 options and giving separate messages for each condition.

  • peterswimm Profile Picture
    Moderator on at
    Re: Topic Switch happening even after right choice selection

    And if a user clicks on one of those, does it continue on in this dialog or do the options transfer to dialogs for each option? I am trying to build a repro of this in my test environment.

  • sarveshsingh Profile Picture
    18 on at
    Re: Topic Switch happening even after right choice selection

    Here it is - 

    sarveshsingh_0-1704471928569.png

     

    Question property - 

    sarveshsingh_1-1704471984341.pngsarveshsingh_2-1704472011470.png

     

  • peterswimm Profile Picture
    Moderator on at
    Re: Topic Switch happening even after right choice selection

    Can you show your bot dialog?

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