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Topic Switch happening even after right choice selection

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Posted on by sarveshsingh

I am asking question with multiple choices to the user. Upon choice selection, topic is getting switched even though user has selected from the given options.

Pls note I have integrated CLU for my bot.

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HenryJammes on at

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Tagging @peterswimm

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peterswimm Moderator on at

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Can you open a support ticket for this?

"Pls not I have integrated CLU for my bot."
What did you mean by this?

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sarveshsingh 18 on at

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that's a typo, I meant to say I have integrated CLU in this bot. @peterswimm

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peterswimm Moderator on at

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When you say topic is getting switched, do you mean it is going to the incorrect topic? Have you tested that topics trigger well in the CLU authoring portal?

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sarveshsingh 18 on at

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So, the issue is - I asked a question to user and gave 3 options as multiple choice question. User selected one of the options but that triggers a different topic since interrupts are enabled for the question node.

My understanding is topic switching should happen only if user types something else apart from the given options.

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peterswimm Moderator on at

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If you type the text of the did you mean suggestion in an open prompt, does it load the correct topic? If not I suspect that your CLU training data needs some further training and testing.

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sarveshsingh 18 on at

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Here on clicking 1 of the buttons it switches the topic, ideally it should switch if user types something which is not the part of options.

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peterswimm Moderator on at

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Can you show your bot dialog?

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sarveshsingh 18 on at

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Here it is -

Question property -

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peterswimm Moderator on at

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And if a user clicks on one of those, does it continue on in this dialog or do the options transfer to dialogs for each option? I am trying to build a repro of this in my test environment.

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