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Power Platform Community / Forums / Copilot Studio / Topic Switch happening...
Copilot Studio
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Topic Switch happening even after right choice selection

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Posted on by 18

I am asking question with multiple choices to the user. Upon choice selection, topic is getting switched even though user has selected from the given options.

Pls note I have integrated CLU for my bot.

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  • HenryJammes Profile Picture
    Microsoft Employee on at

    Tagging @peterswimm 

  • peterswimm Profile Picture
    Microsoft Employee on at

    Can you open a support ticket for this?

     

    "Pls not I have integrated CLU for my bot."

    What did you mean by this?
  • sarveshsingh Profile Picture
    18 on at

    that's a typo, I meant to say I have integrated CLU in this bot. @peterswimm  

  • peterswimm Profile Picture
    Microsoft Employee on at

    When you say topic is getting switched, do you mean it is going to the incorrect topic? Have you tested that topics trigger well in the CLU authoring portal?

  • sarveshsingh Profile Picture
    18 on at

    So, the issue is - I asked a question to user and gave 3 options as multiple choice question. User selected one of the options but that triggers a different topic since interrupts are enabled for the question node.

     

    My understanding is topic switching should happen only if user types something else apart from the given options.

  • peterswimm Profile Picture
    Microsoft Employee on at

    If you type the text of the did you mean suggestion in an open prompt, does it load the correct topic? If not I suspect that your CLU training data needs some further training and testing.

  • sarveshsingh Profile Picture
    18 on at

    sarveshsingh_0-1704471635266.png

    Here on clicking 1 of the buttons it switches the topic, ideally it should switch if user types something which is not the part of options.

  • peterswimm Profile Picture
    Microsoft Employee on at

    Can you show your bot dialog?

  • sarveshsingh Profile Picture
    18 on at

    Here it is - 

    sarveshsingh_0-1704471928569.png

     

    Question property - 

    sarveshsingh_1-1704471984341.pngsarveshsingh_2-1704472011470.png

     

  • peterswimm Profile Picture
    Microsoft Employee on at

    And if a user clicks on one of those, does it continue on in this dialog or do the options transfer to dialogs for each option? I am trying to build a repro of this in my test environment.

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