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Power Platform Community / Forums / Power Apps / Submitform not working...
Power Apps
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Submitform not working for random users EDIT: I solved it

(1) ShareShare
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Posted on by 11

EDIT: I worked it out - it turns out it was max character length on the link to the document (one of the fields in the form), which is generally fine if they have saved under a unique name.

 

Hi All

 

First time poster, long time lurker!

 

I don't know if anyone can help? Here's the scenario:

 

I have a custom powerapp which has a form with fields from a sharepoint list. Around 20 regular users, where they can add various bits of information, including an attachment. No problems until this week, where two users experience a similar problem (having previously done the same steps and have successfully submitted the form...)

 

They fill the form in and add their attachments (total under 10MB) and click the save icon which initiates the submitform, but nothing happens - no error message, no loading dots across the top of the screen.

 

I got one user to submit a test entry as soon as they raised the issue, which saved and submitted. It seems to be with the information they are inputting. Am I missing anything with certain words inputted in fields or special characters?

 

I've checked their permissions and both have edit for the sharepoint list (same as everyone else). The powerapp is shared to everyone in the company. 

 

I have set 'onfailure' of the form to 'notificationtype.error' and they get nothing pop up. Indicating to me that there is no error and the form should submit.

 

Help is welcome! Is it a cache issue? 

Apologies for the long post.

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I have the same question (0)
  • alrezac Profile Picture
    Microsoft Employee on at

    Hi,

     

    This will require some more error tracking then what was provided here. I would suggest creating a ticket with Microsoft Support on this one. I would include a link on creating a ticket with them. Otherwise you can always try grabbing a trace of what is occurring when the issue is happening and see what is happening on submission. 

     

    If you would like to create a ticket with Microsoft Customer Support here is a link on how to do so: https://docs.microsoft.com/en-us/power-platform/admin/get-help-support

     

    Regards,

     

    Alex

     

    -------

     

    Community Support Team _ Alex Rezac
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • Verified answer
    ECampbell Profile Picture
    11 on at

    Thanks! Have edited the post though as I have solved it....

     

    Didn't think to check the length of the link they were inputting for one of the fields....

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