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How to send the transcript to the user email after the conversation is finished.

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Posted on by fernandosilva Super User 2024 Season 1

Hi All,

Is there a way to receive the transcript of the conversation after the user leave the chatbot or after the rating?

Seems like Microsoft just threw a wood horse on the street without legs and head as the processes are all incomplete.

Thanks

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CU22081450-0 Most Valuable Professional on at

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Re: How to send the transcript to the user email after the conversation is finished.

@fernandosilva ,

Sure, I've submitted to them the other topic 🙂

Thanks.
fernandosilva Super User 2024 Season 1 on at

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Re: How to send the transcript to the user email after the conversation is finished.

Can a moderator delete this post please? There is no even a delete button in it.
fernandosilva Super User 2024 Season 1 on at

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Re: How to send the transcript to the user email after the conversation is finished.

Thanks @renatoromao .
Voted and wow, 2 years and Microsoft still didn't even had a look at this option.
CU22081450-0 Most Valuable Professional on at

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Re: How to send the transcript to the user email after the conversation is finished.

Hi @fernandosilva ,

You can vote on my idea here: Receive whole Conversation by email - Power Platform Community (microsoft.com)

Also, you can try to implement the logic that I have explained in this topic below. But I don't think will be good because you need to wait 6 hours at least.

Solved: Is it possible to reconnect the user to a conversa... - Power Platform Community (microsoft.com)

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