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SLA and Task Entity with Business Closures

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Posted on by sammybridge

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I am trying to create a process where tasks are created and given an SLA and the system works out the due date from it. To achieve this I am using the Task entity.

I have noticed that in the admin centre there is the option for Business Closures where you can pre-set dates that the business is closed. The problem I have is that when I click on this I get a white screen and nothing loads.

What I want to know is:

Is this possible to use in Power Apps or just Dynamics?
If it is possible to use, does anyone know if I can create a policy where my SLA will skip/add on these dates when working out the due date of a task? E.g. a user is assigned a task on Monday 25th January 2021 and the SLA to do this is 7 working days. The business is closed on Friday 29th January 2021 though, so the due date is 3rd February 2021.

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Microsoft Dataverse with Power Apps

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Hamish Sheild 3,005 Most Valuable Professional on at

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Hi @sammybridge

It is really difficult to be certain (as it is not explicitly documented) but I am sure that SLA are only part of the Dynamics 365 apps and not included in baseline Power Apps.

I have also tried accessing Business Closures in the Power Platform admin center and get a blank page too.

I also cannot see where you can even set up SLAs in in Power Apps. The option to enable it against an entity is not there.

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ChrisPiasecki 6,422 Most Valuable Professional on at

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Hi @sammybridge,

SLA is one of the core entities (tables) in the Dynamics 365 for Customer Service module which is created when you install the solution into your Dataverse environment that is enabled for Dynamics 365. This requires you to have a license to use the SLA table (unless you are read-only) .

At the link below you can see the full documented list of restricted entities and which Dynamics 365 module license(s) provide entitlement to use it for non read-only use.

https://docs.microsoft.com/en-us/powerapps/maker/data-platform/data-platform-restricted-entities

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AgileXRM 16 on at

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Old question with some fresh feedback for those who land here:

Is this possible to use in Power Apps or just Dynamics?

It is possible to use SLAs in PowerApps/Dataverse without Dynamics 365 Apps. Proper Licensing is still important.
You can enable tables using a Dialog here:
https://blog.agilexrm.com/2025/05/05/enable-slas-in-dataverse-yes-you-can/

If it is possible to use, does anyone know if I can create a policy where my SLA will skip/add on these dates when working out the due date of a task? E.g. a user is assigned a task on Monday 25th January 2021 and the SLA to do this is 7 working days. The business is closed on Friday 29th January 2021 though, so the due date is 3rd February 2021.

Use the Holiday Schedule Calendar in conjunction with the Customer Service Calendar.
Both are surfaced in the SLA Management App deployed by the Dialog mentioned above.

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