Error connecting to Excel

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Posted on 18 Apr 2017 17:27:23 by mokhawaja

239

when i tyry to connect any entity in my CDS database it gives me this error:

Error Loading Metadata

Details:
Please check server connection, verify the current user has proper access, and try again. Error message: 'The request timed out waiting for a response.'

although i recently activated a trial and assigned my self to a license.

thank you for help

Khawaj Screenshot (1).png

Categories:

Connecting to Data

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Answers (1)

mokhawaja 239 on 24 May 2017 at 07:00:11

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Re: Error connecting to Excel

hi @somberg...
thank you for the follow up... i checked it and it is working perfectly!!

appreciate it.

Mohammad
Verified answer

somberg 11 Microsoft Employee on 23 May 2017 at 15:10:44

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Re: Error connecting to Excel

Hi Khawaj,

Are you still having issues connecting via Excel. Check to ensure your signing into the Add-in as the same user you signed into CDS with. In addition if you do see the error again could you possible take a screen shot of the settings page (the settings wheel next to your name in the Add-in toobar). Thanks.

-steve
mokhawaja 239 on 29 Apr 2017 at 07:24:42

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Re: Error connecting to Excel

thank you for your post @Anonymous... actually i am using the latest update of Windows 10, and tried to re-install office several times with no benefit.
Community Power Pla... on 26 Apr 2017 at 22:56:45

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Re: Error connecting to Excel

Upgraded to windows 10 and it magically works again.
I would say it is an issue with windows 7.
What are you running?
mokhawaja 239 on 26 Apr 2017 at 06:10:36

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Re: Error connecting to Excel

thank you @Anonymous for your post... regarding Sophos, i never had it on my machine... i think the problem is either within Excel, or most propably the Powerapps add-in.

regards.
Community Power Pla... on 26 Apr 2017 at 00:31:47

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Re: Error connecting to Excel

We have come across this error in the last couple of weeks.
We have Sophos antivirus and believe it may be the problem as it does not occur when using computers without Sophos.
As it was working up until a couple of weeks ago, I think it is probably due to a Sophos update, however have found no way to resolve this yet.

Didn't check operating systems were the same.
Removed sophos, however the error persisted.
Works with windows 10 machines, does not work with windows 7.
mokhawaja 239 on 25 Apr 2017 at 06:21:08

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Re: Error connecting to Excel

thanks a lot @v-yamao-msft... your help is always appreciated.

best regards,
Mohammad Alkhawaja
v-yamao-msft on 25 Apr 2017 at 01:32:49

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Re: Error connecting to Excel

Hi Mokhawaja,

I have reported this issue on my side, PGs are working on it.

I will keep an eye on this issue and back to you once I got any updates.

Best regards,
Mabel Mao
v-yamao-msft on 24 Apr 2017 at 02:32:33

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Re: Error connecting to Excel

Hi Mokhawaja,

Thanks for your feedback.

When testing this issue on my side, I am also asked to sign-in and sign-out several times until it connects successfully.

I will report this issue from my side and hope it can be smoother.

Best regards,
Mabel Mao
mokhawaja 239 on 21 Apr 2017 at 15:02:44

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Re: Error connecting to Excel

Hi @v-yamao-msft,
i still see the error... but i have to sign-in and out, several times until it connects... which is so frustrating, is this some kind of a bug or something?

kind regards,
Mohammad Alkhawaja