Answered

Something unexpected happened. Error code: 3000.

(0) Share

Report

Posted on by cbernier12

248

Hi, I have a virtual agent that calls a Power Automate flow and feeds the response in the reply. In the designer the chat returns the result, however when I test using the demo page or test in a different browser I receive the following error:

Something unexpected happened. We're looking into it. Error code: 3000. Conversation ID: Lgt8oWHcgETNkG8XJb3vt-5. Time (UTC): 1/28/2021 2:04:05 AM.

The flow completes though so Power Automate isn't the issue.

Categories:

General topics

I have the same question (0)

All responses (6)

Answers (1)

CU22081450-0 Most Valuable Professional on at

Like (1)

Report

hi @cbernier12 ,

Do you know if your workflow ran up to 2 minutes?

If no, you can try to fix it removing your "call an action" node and add it again.

If the issue persists or if you want, you can get the Bot ID and open a ticket to the PVA team: https://powervirtualagents.microsoft.com/en-us/support/

Was this reply helpful? Yes No
SteeveAMPLC 27 on at

Like (0)

Report

Problem with that is that i have to rebuild all my variable mappings, in messages and questions after the action execution.

I cannot do this all the time.

Was this reply helpful? Yes No
CU22081450-0 Most Valuable Professional on at

Like (0)

Report

Hi @cbernier12 / @SteeveAMPLC ,

Do this problem still happening yet?

If yes, could you please provide more details?

Otherwise, we can close this topic 🙂

Was this reply helpful? Yes No
Verified answer

SteeveAMPLC 27 on at

Like (0)

Report

No!

I found the issue. in my Excel, in a column name, a special character (carriage return) was placed at the end. I removed it and it worked perfectly after the fix.

Was this reply helpful? Yes No
CU22081450-0 Most Valuable Professional on at

Like (0)

Report

Happy to hear that! 🙂

Thanks for your feedback, @SteeveAMPLC

Was this reply helpful? Yes No
jony_19 40 on at

Like (0)

Report

What I did to resolve this issue was disconnect my bot from the Team connection under Setting > Channels options and reconnect it back to Teams, and all of the new changes got updated and reflected in my bot once I republished.

Was this reply helpful? Yes No