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What are the thresholds for reporting certain analytics?

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Posted on 13 Nov 2022 18:02:46 by Nicer_Atl

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Our new bots have been up for some weeks and while they are not constantly used, there are no Topic Suggestion - Topic Triggering analytics whatsoever. There is a message that says "Check for updates after your bot has handled more traffic" under the Topic Suggestion category, but what are the thresholds for starting to get any reporting in this category? ...Or is it that there must be multiple "Topics" for this category to trigger?

(The option to collect Analytics is turned ON and other Summary analytics is reported)

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HenryJammes on 14 Nov 2022 at 09:50:54

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Re: What are the thresholds for reporting certain analytics?

Hi @Nicer_Atl,
According to documentation, "your bot will need at least 100 new conversations (from the last time any suggestion was generated) to trigger the process, and only those suggestions with more than three user sessions will be shown".

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