Announcements
Dear community,
We are trying to analyse the customer satisfaction per conversation and I was hoping we could get that indicator when we export the data.
The option "underlying data" appears as grayed out, even though I am accessing the bot with the owner account.
Is there any way to get the customer satisfaction indicator per topic + conversation ID?
thank you,
Hi @Anonymous ,
You can use this documentation: https://powervirtualagents.microsoft.com/en-us/blog/view-export-and-manage-retention-time-of-your-bot-conversation-transcripts/
You can extract all conversation transcripts and inside the transcript, you can identify errors and issues with conversation Id.
The data 'conversationTranscript' is empty. I have 2 bots. They are published and at least tried out in the demo site. So there should have some conversations already. Do I need to configure for the conversations to be saved? Or does it only collect conversations after it is 'deployed' to any channels?
Hi @LaBrowne ,
All conversation using the Demo site published is stored on the Conversation Transcript entity.
But you need to wait for 6 hours after this conversation.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Users!
Congratulations to our 2025 community superstars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Valantis 835
Vish WR 294
Haque 248
