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Dear community,
We are trying to analyse the customer satisfaction per conversation and I was hoping we could get that indicator when we export the data.
The option "underlying data" appears as grayed out, even though I am accessing the bot with the owner account.
Is there any way to get the customer satisfaction indicator per topic + conversation ID?
thank you,
Hi @Anonymous ,
You can use this documentation: https://powervirtualagents.microsoft.com/en-us/blog/view-export-and-manage-retention-time-of-your-bot-conversation-transcripts/
You can extract all conversation transcripts and inside the transcript, you can identify errors and issues with conversation Id.
The data 'conversationTranscript' is empty. I have 2 bots. They are published and at least tried out in the demo site. So there should have some conversations already. Do I need to configure for the conversations to be saved? Or does it only collect conversations after it is 'deployed' to any channels?
Hi @LaBrowne ,
All conversation using the Demo site published is stored on the Conversation Transcript entity.
But you need to wait for 6 hours after this conversation.
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