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Agent can't access Knowledge Base Website

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Posted on by YN-02021057-0

Hello,
I am trying to use a copilot agent on a website belonging to my organization, and for some reason, adding the URL to the knowledge base is not enough for the agent. It keeps saying that it cannot provide an answer. After searching the web for this issue, I realized there might be an issue with indexing. If there is an indexing issue, how can I deal with this problem? Or if it's not necessarily related to indexing, what else could it be?

Thank you.

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YN-02021057-0 9 on at

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Agent can't access Knowledge Base Website

Does anyone have any idea how to solve this?
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DH-03021533-0 4 on at

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Agent can't access Knowledge Base Website

Hi again

Further to my previous comment, I have realised that Copilot agent's response to a URL is dependent on it being indexed with Bing.

I found this by changing the URL I had added to the Knowledge Base, and then re-tested. This time I actually got a result which made sense. Unfortunately there was some pricing information on the website which had been undated since Bing last indexed some of the pages, and so some of the information the Copilot agent displayed in it's responses showed out of date prices.

At least I now feel that I'm getting closer to figuring this out, but for the agent not to be able to display up to date pricing could turn out to be a problem and lead to complaints.

Maybe there's another way... I sure hope so!
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DH-03021533-0 4 on at

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Agent can't access Knowledge Base Website

I'm experiencing the same problem.

I was expecting to be able to reference specific pages, but it seems that the "Webpage link" only allows URLs to folders (I get the warning "The website can't end with a file extension" if I enter a link to a specific page)

I then added an index.php file to the folder which contains the web pages I want to use in the KB, and I added links to each of those web pages from the index file.

That has still not made any difference, and therefore when I test by asking word-for-word questions which those pages contain, the result for every single test so far is:

"Escalating to a live agent is not currently configured for this copilot, however this is where the copilot could provide information about how to get in touch with someone another way."

With regards to the comments about Conversational Boosting, I have added the source URLs, and enabled "Search only selected sources" so as of right now I have no idea how to diagnose this!
sandeep_angara 153 on at

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Agent can't access Knowledge Base Website

@YN-02021057-0

I would recommend reaching out to Microsoft support. Usually agents come with conversation boosting topic.
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YN-02021057-0 9 on at

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Agent can't access Knowledge Base Website

Hey,

I don't actually know what a PVA is.

I've created copilot studio agent as taught on a YouTube tutorial.

I turned off the generative Ai option since I want the agent to give answers only based on my website and that's it basically.
sandeep_angara 153 on at

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Agent can't access Knowledge Base Website

@YN-02021057-0

This is strange. Is this a classic PVA (Power Virtual Agent) bot?

Because, the new agents created in copilot studio will have the conversation boosting topic by default.
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YN-02021057-0 9 on at

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Agent can't access Knowledge Base Website

Hello,

thank for your reply...

well I do get this error:
"Searching the knowledge sources for an answer is only available when conversational coverage is boosted."

but I donjt have this topic, and don't know where to enable this.
sandeep_angara 153 on at

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Agent can't access Knowledge Base Website

@YN-02021057-0

Have you enabled this knowledge source in Conversation boosting topic?