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Power Platform Community / Forums / Copilot Studio / How do i add feedback ...
Copilot Studio
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How do i add feedback for every response

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Posted on by 403

Hi, Using PVA i have created a chatbot, basically it acts like a ChatGPT BOT, 
So for every response, i want to ask for a feedback from user.
But it shouldn't be annoying to user, is there any way where i can get feedback for every response without annoying user experience??

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  • Verified answer
    nesrivastava Profile Picture
    Microsoft Employee on at

    Hi @Jupyter123 ,
    I use Adaptive card template like the picture below:

    nesrivastava_0-1696873051212.png

    {
     type: "AdaptiveCard",
     '$schema': "http://adaptivecards.io/schemas/adaptive-card.json",
     version: "1.5",
     body: [
     {
     type: "Container",
     items: [
     {
     type: "TextBlock",
     text: Global.VarStoreAnswer,
     wrap: true
     }
     ]
     },
     {
     type: "Container",
     items: [
     {
     type: "ColumnSet",
     columns: [
     {
     type: "Column",
     width: "90",
     items: [
     {
     type: "TextBlock",
     text: "Generated answer, please rate it",
     wrap: true,
     size: "Small",
     color: "Accent"
     }
     ]
     },
     {
     type: "Column",
     width: "5",
     items: [
     {
     type: "Image",
     url: "data:image/svg+xml;utf8,%3Csvg%20width%3D%2224%22%20height%3D%2224%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%0A%20%20%3Cpath%20d%3D%22M16.4996%2017.9852C16.4996%2020.4271%2015.3595%2022.1838%2013.4932%2022.1838C12.5183%2022.1838%2012.1518%2021.6411%2011.8021%2020.3881L11.596%2019.6162C11.495%2019.2574%2011.3192%2018.6467%2011.069%2017.7852C11.0623%2017.7621%2011.0524%2017.7403%2011.0396%2017.7203L8.17281%2013.2346C7.49476%2012.1736%206.49429%2011.3581%205.31841%2010.9079L4.84513%2010.7267C3.5984%2010.2494%202.87457%208.94562%203.1287%207.63505L3.53319%205.54897C3.77462%204.30388%204.71828%203.31298%205.9501%203.01106L13.5778%201.14153C16.109%200.521138%2018.6674%202.05607%2019.3113%204.5814L20.7262%2010.1306C21.1697%2011.8698%2020.1192%2013.6393%2018.3799%2014.0828C18.1175%2014.1497%2017.8478%2014.1835%2017.5769%2014.1835H15.7536C16.2497%2015.8164%2016.4996%2017.0762%2016.4996%2017.9852ZM4.60127%207.92059C4.48576%208.5163%204.81477%209.10893%205.38147%209.3259L5.85475%209.5071C7.33036%2010.0721%208.58585%2011.0954%209.43674%2012.4268L12.3035%2016.9125C12.3935%2017.0534%2012.4629%2017.2064%2012.5095%2017.367L13.0614%2019.2873L13.2731%2020.0786C13.4125%2020.5666%2013.4827%2020.6838%2013.4932%2020.6838C14.3609%2020.6838%2014.9996%2019.6998%2014.9996%2017.9852C14.9996%2017.1007%2014.6738%2015.6497%2014.0158%2013.6701C13.8544%2013.1846%2014.2158%2012.6835%2014.7275%2012.6835H17.5769C17.7228%2012.6835%2017.868%2012.6653%2018.0093%2012.6293C18.9459%2012.3905%2019.5115%2011.4377%2019.2727%2010.5012L17.8578%204.952C17.4172%203.22415%2015.6668%202.17393%2013.9349%202.59841L6.30718%204.46794C5.64389%204.63051%205.13577%205.16407%205.00577%205.83451L4.60127%207.92059Z%22%20fill%3D%22%23212121%22%20%2F%3E%0A%3C%2Fsvg%3E",
     width: "15px",
     height: "15px",
     selectAction: {
     type: "Action.Submit",
     data: "This generated answer wasn't useful"
     }
     }
     ]
     },
     {
     type: "Column",
     width: "5",
     items: [
     {
     type: "Image",
     url: "data:image/svg+xml;utf8,%3Csvg%20width%3D%2224%22%20height%3D%2224%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%0A%20%20%3Cpath%20d%3D%22M16.4996%205.20259C16.4996%202.76065%2015.3595%201.00391%2013.4932%201.00391C12.467%201.00391%2012.1149%201.60527%2011.747%203.00348C11.6719%203.29233%2011.635%203.43297%2011.596%203.57157C11.495%203.93031%2011.3192%204.54106%2011.069%205.40258C11.0623%205.42566%2011.0524%205.44741%2011.0396%205.46749L8.17281%209.95315C7.49476%2011.0141%206.49429%2011.8296%205.31841%2012.2798L4.84513%2012.461C3.5984%2012.9384%202.87457%2014.2421%203.1287%2015.5527L3.53319%2017.6388C3.77462%2018.8839%204.71828%2019.8748%205.9501%2020.1767L13.5778%2022.0462C16.109%2022.6666%2018.6674%2021.1317%2019.3113%2018.6064L20.7262%2013.0572C21.1697%2011.3179%2020.1192%209.54845%2018.3799%209.10498C18.1175%209.03807%2017.8478%209.00422%2017.5769%209.00422H15.7536C16.2497%207.37133%2016.4996%206.11155%2016.4996%205.20259ZM4.60127%2015.2672C4.48576%2014.6715%204.81477%2014.0788%205.38147%2013.8619L5.85475%2013.6806C7.33036%2013.1157%208.58585%2012.0923%209.43674%2010.7609L12.3035%206.27526C12.3935%206.13437%2012.4629%205.98131%2012.5095%205.82074C12.7608%204.95574%2012.9375%204.34175%2013.0399%203.97786C13.083%203.82461%2013.1239%203.66916%2013.1976%203.38519C13.3875%202.66348%2013.4809%202.50391%2013.4932%202.50391C14.3609%202.50391%2014.9996%203.48797%2014.9996%205.20259C14.9996%206.08708%2014.6738%207.53803%2014.0158%209.51766C13.8544%2010.0032%2014.2158%2010.5042%2014.7275%2010.5042H17.5769C17.7228%2010.5042%2017.868%2010.5224%2018.0093%2010.5585C18.9459%2010.7973%2019.5115%2011.7501%2019.2727%2012.6866L17.8578%2018.2357C17.4172%2019.9636%2015.6668%2021.0138%2013.9349%2020.5893L6.30718%2018.7198C5.64389%2018.5572%205.13577%2018.0237%205.00577%2017.3532L4.60127%2015.2672Z%22%20fill%3D%22%23212121%22%20%2F%3E%0A%3C%2Fsvg%3E",
     width: "15px",
     height: "15px",
     selectAction: {
     type: "Action.Submit",
     data: "This generated answer was useful"
     }
     }
     ]
     }
     ]
     }
     ]
     }
     ]
    }

     

     

     

    -to capture thumbs up and down, I trigger the specific topic to get additional feedback. Based on the click up and down, topic catches those. Here is the YMAL:

    nesrivastava_1-1696873355717.png

     

     

    kind: AdaptiveDialog
    beginDialog:
     kind: OnRecognizedIntent
     id: main
     intent:
     displayName: Generative Answer Feedback
     includeInOnSelectIntent: false
     triggerQueries:
     - This generated answer wasn't useful
     - This generated answer was useful
    
     actions:
     - kind: ConditionGroup
     id: conditionGroup_A6n0ZI
     conditions:
     - id: conditionItem_Y2iTwy
     condition: =System.Activity.Text = "This generated answer was useful"
     actions:
     - kind: CSATQuestion
     id: csat_Ivm4VS
     conversationOutcome: ResolvedConfirmed
    
     - kind: SendActivity
     id: sendActivity_OKicpA
     activity: Thank you.
    
     - id: conditionItem_Za8qdJ
     condition: =System.Activity.Text = "This generated answer wasn't useful"
     actions:
     - kind: Question
     id: question_weYWKy
     interruptionPolicy:
     allowInterruption: true
    
     variable: init:Topic.GenerativeAnswerFeedback
     prompt: Sorry for this. Can you let us know why it wasn't useful?
     entity: StringPrebuiltEntity

    Thanks!

  • jakeMannion Profile Picture
    146 on at

    @nesrivastava clever solution ... was banging my head off the wall trying to capture inline feedback without a clumsy experience for user. Your approach works great. 

     

    jake_0-1701645910897.png

     

  • nesrivastava Profile Picture
    Microsoft Employee on at

    @jake glad it worked for you, thank you!

  • Jupyter123 Profile Picture
    403 on at

    @nesrivastava hey, Could you modify the adaptive card in such a way it will store the user input, like or dislike in a variable called feedback. I dont want to trigger specific topic, just want to store the result in a variable so that i can call my power automate flow and insert into database.

  • Jupyter123 Profile Picture
    403 on at

    @nesrivastava

    kind: AdaptiveDialog
    beginDialog:
     kind: OnRecognizedIntent
     id: main
     intent:
     displayName: Generative Answer Feedback
     includeInOnSelectIntent: false
     triggerQueries:
     - This generated answer wasn't useful
     - This generated answer was useful
    
     actions:
     - kind: ConditionGroup
     id: conditionGroup_A6n0ZI
     conditions:
     - id: conditionItem_Y2iTwy
     condition: =System.Activity.Text = "Good"
     actions:
     - kind: CSATQuestion
     id: csat_Ivm4VS
     conversationOutcome: ResolvedConfirmed
    
     - kind: SendActivity
     id: sendActivity_OKicpA
     activity: Thank you.
    
     - id: conditionItem_Za8qdJ
     condition: =System.Activity.Text = "Bad"
     actions:
     - kind: Question
     id: question_weYWKy
     interruptionPolicy:
     allowInterruption: true
    
     variable: init:Topic.GenerativeAnswerFeedback
     prompt: Sorry for this. Can you let us know why it wasn't useful?
     entity: StringPrebuiltEntity

     

    how do i add yours inside mine? 

  • Jupyter123 Profile Picture
    403 on at

    @nesrivastava  hey instead of using yaml file, can u modify the adaptive json code to store the result in a variable, so that i can add it in Database.

  • minakshimathpal Profile Picture
    34 on at

    @nesrivastava +1 on this. Please help

  • nesrivastava Profile Picture
    Microsoft Employee on at

    @minakshimathpal what help do you need?

  • katajpe Profile Picture
    10 on at

    I need this too, does anyone know how to do it?

  • minakshimathpal Profile Picture
    34 on at

    @nesrivastava I am required to collect the feedback from user in the form of comments and ratings and save that in a file/database. 

     

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