How to mask data in Transcripts or change roles in PVA?

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Posted on 7 Apr 2022 09:08:36 by Community Power Pla...

Hi,

We are trying to mask privacy data in Power Virtual Agents. Unfortunately we were only able to mask data (credit card, Personal info) in the data base and not in the transcript/session section of Power Virtual Agents.

Two questions:

- Does anyone know how to mask data in here as well?

- If not, does anyone know if we can change/reduce roles within Power Virtual Agents for Analytics section?

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HenryJammes on 24 Jul 2023 at 18:33:32

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Re: How to mask data in Transcripts or change roles in PVA?

Hi @nagendrarao

Today, the only thing you can do is update Conversation Transcript records in Dataverse (so, after they are created) using your own logic to obfuscate the desired data.

Henry

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nagendrarao 2 on 17 Jul 2023 at 13:11:16

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Re: How to mask data in Transcripts or change roles in PVA?

Any further update on this topic

How to mask the data that is stored in the PVA Analytics session ? Can we encrypt the data that is collected in the PVA session ?

Thanks,
Nagendra

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Expiscornovus 32,205 Most Valuable Professional on 11 Apr 2022 at 10:58:10

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Re: How to mask data in Transcripts or change roles in PVA?

Hoi @Anonymous,

Graag gedaan. Happy to help 🙂

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Community Power Pla... on 11 Apr 2022 at 09:38:33

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Re: How to mask data in Transcripts or change roles in PVA?

Bedankt Dennis!

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Verified answer

Expiscornovus 32,205 Most Valuable Professional on 08 Apr 2022 at 17:00:30

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Re: How to mask data in Transcripts or change roles in PVA?

Hi @Anonymous,

It will be interesting to see if the new upcoming DLP feature for PVA will be useful in this situation.

It might be possible to restrict access and encrypt content with such a policy.

https://docs.microsoft.com/en-us/power-platform-release-plan/2022wave1/power-virtual-agents/support-data-loss-prevention

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