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Power Platform Community / Forums / Copilot Studio / How to mask data in Tr...
Copilot Studio
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How to mask data in Transcripts or change roles in PVA?

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Posted on by Microsoft Employee

Hi,

 

We are trying to mask privacy data in Power Virtual Agents. Unfortunately we were only able to mask data (credit card, Personal info) in the data base and not in the transcript/session section of Power Virtual Agents. 

 

Two questions:

 

- Does anyone know how to mask data in here as well?

- If not, does anyone know if we can change/reduce roles within Power Virtual Agents for Analytics section?

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  • Verified answer
    Expiscornovus Profile Picture
    33,768 Most Valuable Professional on at

    Hi @Anonymous,

     

    It will be interesting to see if the new upcoming DLP feature for PVA will be useful in this situation.

     

    It might be possible to restrict access and encrypt content with such a policy.

    https://docs.microsoft.com/en-us/power-platform-release-plan/2022wave1/power-virtual-agents/support-data-loss-prevention

     

    dlp_pva.png

  • Community Power Platform Member Profile Picture
    Microsoft Employee on at

    Bedankt Dennis! 

  • Expiscornovus Profile Picture
    33,768 Most Valuable Professional on at

    Hoi @Anonymous,

     

    Graag gedaan. Happy to help 🙂

  • nagendrarao Profile Picture
    2 on at

    Any further update on this topic 

     

    How to mask the data that is stored in the PVA Analytics session ? Can we encrypt the data that is collected in the PVA session ? 

     

     

    Thanks,

    Nagendra

     

     

  • HenryJammes Profile Picture
    Microsoft Employee on at

    Hi @nagendrarao 

     

    Today, the only thing you can do is update Conversation Transcript records in Dataverse (so, after they are created) using your own logic to obfuscate the desired data.

     

    Henry

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