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Has anybody tried the Direct Line Speech channel and more specifically done a transfer to an agent in the Omni Channel Engagement Hub. Does the human agent get a text feed from the speech to text process that is used with the Bot or does the human get the audio feed ?
Interesting idea! If you're attempting to hand-off from bots built using Power Virtual Agents, we will be generating the context payload as a String object. More details here,
>> https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off#contextual-variables-available-upon-hand-off
-Pawan
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