Announcements
Has anybody tried the Direct Line Speech channel and more specifically done a transfer to an agent in the Omni Channel Engagement Hub. Does the human agent get a text feed from the speech to text process that is used with the Bot or does the human get the audio feed ?
Interesting idea! If you're attempting to hand-off from bots built using Power Virtual Agents, we will be generating the context payload as a String object. More details here,>> https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off#contextual-variables-available-upon-hand-off
-Pawan
Check this article:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off#contextual-variables-availab...
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Users!
Congratulations to our 2025 community superstars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Valantis 594
chiaraalina 170 Super User 2026 Season 1
deepakmehta13a 118
