Hi!
I'm currently building a simple Danish chatbot in Copilot Studio using generative answers with a single pdf-file (18 pages), which consists of an employee handbook.
The bot is mainly made for testing out Copilot Studio.
However, I'm facing the issue of constantly getting a "Something went wrong. SystemError", when asking certain questions (almost always the same questions resulting in an error).
The bot is in Danish, but when asking the same question in English, it actually works sometimes, so I suspect it's something to due with the language? I made the bot in Danish and have not added English to languages.
I can see that it stops on the generative answer "action" and when looking at the downloaded log-file, all I can see is that it says "400: Bad Request" from OpenAI.
It honestly seems like an issue with Copilot Studio, but I'm curious if there's anything I can do, as this problem keeps happening on other custom copilots as well, whether I'm using websites, sharepoint or local files for generative answers. It rarely goes to the fallback and instead fails while generating the answer.
- Example of a question that work fine: "Is there any parking for bicycles available?"
- Example of a question leading to SystemError: "Can I bring my dog to the office?
Both things are stated very clearly in the PDF and again, it can find the information easily when asking in English and occasionally in Danish.
EDIT: The "log" is the JSON file from the snapshot in test Copilot and the accurate exception is: "OpenAI request failed with response code BadRequest. Message: Prompt was filtered. [] (UserErrorCode: SystemError, ReasonCode: Undefined)"
Idk, if "Prompt was filtered" is the culprit and why this happens?
