Power Platform Community Forum Thread Details

Hello,

with Power Virtual Agent there was a pretty easy way to include chit-chat capabilities, by linking with QnA Maker, which has been replaced by Language Service, in a fallback topic.

https://towardsdatascience.com/tell-me-a-joke-how-to-add-small-talk-support-to-your-power-virtual-agents-chatbot-6a0eba974de2

How should we proceed now?

I am a bit confused with fallback topic and generative answers / conversational boosting.

Thank you

Categories:

Topic creation & management

You can still leverage a "chitchat" database combined with Generative Answers: whenever Gen Answers does not provide a response, redirect the question to Custom Question Answering.

You could even achieve the same (or better results?) by creating an extra Gen Answers node connected with a chitchat/joke website. For example:

kind: AdaptiveDialog
beginDialog:
 kind: OnUnknownIntent
 id: main
 priority: -1
 actions:
 - kind: SearchAndSummarizeContent
 id: search-content
 userInput: =System.Activity.Text
 variable: Topic.Answer
 publicDataSource:
 sites:
 - "https://www.tomshardware.com/"

 - kind: ConditionGroup
 id: has-answer-conditions
 conditions:
 - id: has-answer
 condition: =!IsBlank(Topic.Answer)
 actions:
 - kind: EndDialog
 id: end-topic
 clearTopicQueue: true

 elseActions:
 - kind: SearchAndSummarizeContent
 id: searchAndSummarizeContent_pPAV3Q
 userInput: "=Concatenate(\"tell me a joke relevant to this question: \", System.Activity.Text)"
 publicDataSource:
 sites:
 - "https://www.ducksters.com/jokes"

 sharePointSearchDataSource: {}
 customDataSource: {}

When in formation about a user's question can be found in the "primary website", Generative Answers will provide a response: