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Community site session details

Session Id : VziHfaemOovVztkucehduc
Power Apps - Microsoft Dataverse
Unanswered

How to Configure "knowledge management" for model driven app form

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Posted on 22 Sep 2021 17:09:35 by 223

Team,

 

Can you advise  "How to Configure knowledge management for model driven app" we would like to refer the KBA's in our Model driven App > Main Form. 

 

I was referring this article  Knowledge management but not sure where to/how to  enable Customer Service Hub sitemap...... if i'm correct ?

 

@rampprakash 

  • Drew Poggemann Profile Picture
    9,278 Most Valuable Professional on 22 Sep 2021 at 18:19:52
    Re: How to Configure "knowledge management" for model driven app form

    Hi @skolisetti ,

     

    This is available for Dynamics 365 for Sales, Project Service, Field Service, and Project Operations.  It is not available with Power Apps licensing by itself.  here is excerpt from the Power Apps Licensing Guide.

    dpoggemann_0-1632334740440.png

    Hope this helps.  Please accept if answers your question or Like if helps in any way.


    Thanks,

    Drew

     

  • Ram Prakash Profile Picture
    5,309 Super User 2025 Season 2 on 22 Sep 2021 at 17:12:36
    Re: How to Configure "knowledge management" for model driven app form

    Hello @skolisetti,

     

    For Knowledge Management  we need to use custom entity. Lets wait for other replies too

     

    Please mark as Answer if it is helpful and provide Kudos


    Subscribe : https://www.youtube.com/channel/UCnGNN3hdlKBOr6PXotskNLA
    Blog : https://microsoftcrmtechie.blogspot.com

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