Unanswered

Issue Reporting app for Teams doesn't show submitted issues for some users

(1) Share

Report

Posted on by jaydotelloh

Hey All,

I've recently discovered the powerapp platform and found the issue reporting app in teams to be perfect for our ticketing system.

The problem is that some users can't see their submitted issues in the insight screen of the app. This works for most other users. I can see the colPlannerTasks is getting the task data from the plan, and colMyIssues works fine when testing under my user name. I can also see the planner task records have the (apparently) correct user ID's for the createdBy field.

I'm not really sure how to trouble shoot the colMyIssues with another user id to see why it's not getting the issues submitted by that user. Any help would be appreciated!

Categories:

Building Power Apps

I have the same question (0)

All responses (2)

Answers (0)

EVE_Guillaume 5 on at

Like (0)

Report

Did you manage to solve it?

We have the same issue. Modified the app according to documentation to use a Flow to create the task in Planner.

The "Issues reported by you" works for me who installed the app, but doesn't for anyone else. But if I do a trace of them using it I can see that it gets the right user GUID. Then the "ClearCollect" from "colPlannerTasks" get the 13 records.

But after that the ClearCollect from colCdsIssurReports and colStats give a "0 rows collected".

Really not sure where to go from there.

Was this reply helpful? Yes No
jaydotelloh 4 on at

Like (0)

Report

Still haven't been able to solve it. For us, it's not all users, just a small sub-set. It was fairly annoying during implementation, but since then I believe most users have completely ignored that screen anyways. If you find a solution, please reply back!

Was this reply helpful? Yes No