Power Platform Community Forum Thread Details

Hi, my Test agent works well inside copilot studio, but when i republish and try on Teams, i always get:

Sorry, something unexpected happened. We’re looking into it. Error code: SystemError. Conversation ID xxxxx

i dont understand why,

If the answer is "user need to update agent" well am i suppose to say this to 50 users when I change the agent and re-publish? it cant be..?

how come? thanks for helping?

Categories:

Hello PC-29100145-0,
The agent works in Copilot Studio but shows a “SystemError” in Teams because Teams has extra requirements that Studio doesn’t enforce. In Studio the agent runs in a test environment, but Teams needs the Teams channel enabled, the tenant’s app-permission policies must allow custom agents, the agent should have a proper greeting / Conversation Start topic so Teams knows how to begin, and any connectors the agent uses (for example AI Builder or Excel) must be allowed and the users must have access. Often the fix is to confirm the Teams channel is configured and published, check Teams admin app policies and connector permissions, add a greeting/Conversation Start topic if missing, then remove & re-add the Teams channel and republish.
Reference Document-
1. Connect and configure an agent for Teams and Microsoft 365 Copilot - Microsoft Copilot Studio | Microsoft Learn
2. Overview of app policies to manage apps in Teams - Microsoft Teams | Microsoft Learn
3.Automatically start an agent conversation - Microsoft Copilot Studio | Microsoft Learn
4.Use connectors in Copilot Studio - Microsoft Copilot Studio | Microsoft Learn