Skip to main content

Notifications

Copilot Studio - General
Unanswered

Unable ro retrive information from sharepoint documents

(1) ShareShare
ReportReport
Posted on by
I am trying to test my bot within copilot studio with multiple types of knowledge base(sharepoint, web url link), I noticed that even if the relevant documents are present in the sharepoint library, sometimes it will be unable to retrive the required answer from those documents. Anybody who found this issue already and has some solution to this?
Note:I had already configured the sharepoint library link in copilot studio knowledge base. At a later point of time i had added the document into the sharepoint library. After adding the document, I refreshed the bot and even then , the bot was unable to find the information from newly added document.Not sure how the knowledge base work on the backend,maybe it has some refresh rate happening internally, which is not available in the copilot studio documentation. And it is not a problem with the document exactly, because o was able to retrive the required answer in one of the instances after trying a lot of times.
Categories:
  • Malsesto Profile Picture
    Malsesto 2 on at
    Unable ro retrive information from sharepoint documents
    I want to second this issue.
    My agent is not able to retrieve information from SharePoint documents if there are only Sharepoint-sources listed.
    However if I upload any document directly (it can even be empty) the Agent can access the sharepoint files.
     
    Quite weird.
  • Edmunds Zemitis Profile Picture
    Edmunds Zemitis 2 on at
    Unable ro retrive information from sharepoint documents
    Are you still having this problem?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Microsoft Kickstarter Events…

Register for Microsoft Kickstarter Events…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 145,580

#2
RandyHayes Profile Picture

RandyHayes 76,287

#3
Pstork1 Profile Picture

Pstork1 64,909

Leaderboard