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Power Platform Community / Forums / Copilot Studio / Bot doesn't display a ...
Copilot Studio
Answered

Bot doesn't display a typing indicator animation

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Posted on by 4

Hi all,

 

Done substantial digging around different support resources and can't find an answer on this

 

Both in the PVA test portal and in WebChat deployments my very basic PVA-QnA bot won't show that the bot is typing when the user is waiting for it to reply. There's a sizeable delay before it does return a message, but during that delay, no typing indicator appears.

 

I tried customizing webchat.js StyleOptions such as typingAnimationBackgroundImage and typingAnimationDuration to no avail.

 

Anyone have any ideas?

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  • CU22081450-0 Profile Picture
    Most Valuable Professional on at

    Hi @aquader ,

     

    Unfortunately, its not available yet.

    I already created an idea here: Ideas (aka.ms)

  • Verified answer
    CU22081450-0 Profile Picture
    Most Valuable Professional on at
  • aquader Profile Picture
    4 on at

    @renatoromao  Thanks for the quick response, appreciate it. Glad to know I wasn't missing something.

     

    Another question - is there a way to adjust the response delay? It seems artificially long (3-4 seconds), which I am assuming is not just due to the low-tier Azure resources behind it.

  • CU22081450-0 Profile Picture
    Most Valuable Professional on at

    @aquader  no problem! 🙂

     

    Normally the time of results and the delay is related to the Azure location/region. If your environment is in another country, you can get more delay to receive messages from the bot.

    I recommend you to use your environment near to your organization.

  • MurtuzaD Profile Picture
    24 on at

    It's 2023 and now we can add a Typing indicator as an activity in the bot.

  • ManikandanS Profile Picture
    246 on at

    But the typing activity will not show up on teams channel, which is a big issue when the requirement is to use teams channel.

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