You’re offline. This is a read only version of the page.
Hi
Can anyone share how to capture the entire 4 digit PIN/security number entered via phone in PVA IVR before we try to validate the code?
We're testing PVA IVR in Dynamics 365 Omnichannel Voice and have a requirement for customers to enter a 4 digit security code from their phone keypad. However when I try, it seems PVA is trying to authenticate after capturing the first digit.
I was hoping to ask the customer to enter the 4 digit code and finish by pressing the # key.
Thanks in advance
#1
Pablo Roldan
27
#2
Romain The Low-Code...
25
#3
stampcoin
10
Share
Report
All responses (
Answers (