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My resolution is at zero. I chose to end with survey, and still no changes
Hi @Anonymous ,
Can you explain better about your scenario, please?
So I understand that you are using the End with Survey, but this survey starts a system topic inside the PVA. Can you record your screen and test for me, please?
My resolution rate is still zero. The bot is not seeing that the issues are resolved. here is the recording. https://od.lk/s/OV8xNzgyMzQwMDNf/2020-10-30-19-17-22.mp4
Cool @Anonymous , thanks for your video! 🙂
Basically, we have the time to update the resolution rate and all analysis inside the PVA. The current time is 6 hours: https://powerusers.microsoft.com/t5/General/Conversation-Transcript/m-p/589400
Your dashboard will be updated as soon as possible, and you can use this documentation to know better about this dashboard: https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams#resolution-rate-drivers-chart/?WT.mc_id=BA-MVP-5003806
The Resolution rate still did not update. Its still at zero
Thanks for your feedback!
I will send to the Microsoft team this issue on your environment.
Thank you for all your help. I pulled the existing chatbot and recreated it. And within an hour I could see all the reports including resolution. So i am ok for now.
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