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Resolution rate at zero

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My resolution is at zero. I chose to end with survey, and still no changes

 

  • Re: Resolution rate at zero

    Thank you for all your help. I pulled the existing chatbot and recreated it. And within an hour I could see all the reports including resolution. So i am ok for now. 

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Resolution rate at zero

    Hi @Anonymous ,

     

    Thanks for your feedback!

    I will send to the Microsoft team this issue on your environment.

  • Re: Resolution rate at zero

    The Resolution rate still did not update. Its still at zero

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Resolution rate at zero

    Cool @Anonymous , thanks for your video! 🙂

     

    Basically, we have the time to update the resolution rate and all analysis inside the PVA. The current time is 6 hours: https://powerusers.microsoft.com/t5/General/Conversation-Transcript/m-p/589400

     

    Your dashboard will be updated as soon as possible, and you can use this documentation to know better about this dashboard:  https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams#resolution-rate-drivers-chart/?WT.mc_id=BA-MVP-5003806

  • Re: Resolution rate at zero

     My resolution rate is still zero. The bot is not seeing that the issues are resolved. here is the recording. https://od.lk/s/OV8xNzgyMzQwMDNf/2020-10-30-19-17-22.mp4

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Resolution rate at zero

    Hi @Anonymous ,

     

    Can you explain better about your scenario, please?

    So I understand that you are using the End with Survey, but this survey starts a system topic inside the PVA. Can you record your screen and test for me, please?

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