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Power Platform Community / Forums / Power Apps / Canvas App not playabl...
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Canvas App not playable: _scrubbedSensitiveData_

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Posted on by 6

Hello all,

I am having a weird issue with a canvas app that I just imported to a new production environment as a managed solution. The import completed successfully without errors, but when I try to play the app I get the message "This app isn't opening correctly" and below I get _scrubbedSensitiveData_ (screenshot below).

sarservus_0-1683251203558.png

Some notes about the canvas app:

 

- it is in a managed solution

- the data connections are SharePoint, Office 365 Users, Azure Key Vault, Dataverse and two custom connectors.

- I used environment variables to connect to the SharePoint site and lists, they seemed a bit wonky but worked in another QA environment where I deployed the app and was able to play it.

 

What is odd is that the app opens in edit mode without issues. 

 

What I've tried:

- I tried deleting the solution with the app and everything in it, then re-importing it brand new but I am still running into the same issue.

- I applied multiple updates to the solution re-importing it but that didn't help.

- save an unmanaged layer over the managed one, then running it. Delete the unmanaged layer and try running it again. No success.

 

Does anyone have any ideas what else I could try to fix this?

I have the same question (0)
  • Verified answer
    joe_hannes_col Profile Picture
    1,843 Super User 2024 Season 1 on at

    Hello @sarservus,

     

    Two ideas:

    • Maybe this is a licensing issue? Sounds like your app needs premium licenses.
    • If you can open the app in edit mode, could you try setting up a monitor session? This should give you more insights into the actual errors your app encounters.
  • sarservus Profile Picture
    6 on at

      Thank you for the reply, the Monitor session was a great suggestion.

    With the monitor tool I found that it was both a licensing issue and insufficient permissions issue:

    "body": {

        "error": {

          "code": "InsufficientPlanForApp",

          "message": "The user with object identifier '' in tenant '' does not have a plan with sufficient policies to use this app.",

          "details": [

            {

              "code": "InsufficientPlanForPremiumApis",

              "message": "The user with object identifier '' in tenant  does not have a plan with sufficient policies to use premium APIs. Premium APIs used by the app: shared_commondataservice

            }

          ],

    "body": {

            "error": {

              "code": "CannotLaunchAppInEnvironment",

              "message": "You can't open apps in this environment. You are not a member of the environment's security group.

        }

      },


    Thanks again

    @joe_hannes_col

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