My Account was locked out of nowhere, please help

(1) Share

Report

Posted on by jmsanguinetti22

Hi all,

I joined this community 3 days ago as I started my journey exploring and configuring an instance of Microsoft Dynamics 365 Sales.

I asked 2 questions, which were answered. One I marked is as answered, the other one I still was trying to implement the suggestion to see if it would solve it, so I did not mark it as answered.

I asked a 3 question, where I posted a screenshot image of the Microsoft Dynamics 365 Sales module with a highlight on an field relevant to my question, which was not working as expected (a read only field on a Form component, which wouldn't make the form read only, basically).

When I refreshed the page to see if there was any answer, I was logged out. Tried to log in again, and I receive the message that my user has been locked. (See below).

How can I unlock it? As its with my main Microsoft account. Who/where should I reach out?
What did I do wrong so I can avoid in the future? Was is not immediately marking a question as answered within 24hs? Was it attaching a screenshot of a form component configuration?

Thank you,

Juan

Categories:

Topic creation & management

I have the same question (0)

All responses (7)

Answers (0)

Sort by

Ilanit Manor Microsoft Employee on at

Like (1)

Report
Copy link

Link copied!

Hi Juan,

I'm one of the community managers that can help. I will send you a private message to get more information from you. Please check your messages on the top right corner in notifications.

Thank you,

Ilanit

Community Manager

Was this reply helpful? Yes No
Paul_Owen 7 on at

Like (0)

Report
Copy link

Link copied!

Hi, did you get this resolved as im having this problem on my work account?

Was this reply helpful? Yes No
CU12081200-0 2 on at

Like (0)

Report
Copy link

Link copied!

Hi I'm having the same problem. I created a new personal Microsoft account so I could get help.

@Ilanit Manor please can you help me out as well?

Thanks.

Was this reply helpful? Yes No
CU12082029-1 2 on at

Like (0)

Report
Copy link

Link copied!

I'm having the same issue. I'm using a secondary account to reply to this post, and can't figure out a way to PM Ilanit.

Was this reply helpful? Yes No
CU16080912-0 2 on at

Like (0)

Report
Copy link

Link copied!

Hello, i'm having same issue, my work account and also private account are locked.

Was this reply helpful? Yes No
FA-22101314-0 2 on at

Like (0)

Report
Copy link

Link copied!

I am sending this message on behalf of one of my customers, whose account has been locked.

Is there any way to unlock his account?

Was this reply helpful? Yes No
Suggested answer

Vinoth Selvam 1,592 Super User 2025 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi jmsanguinetti22,

Please check with Microsoft Support by raising a ticket.

Or Else raise a concern in the below link to Community Support.

Thanks.

Was this reply helpful? Yes No