My Account was locked out of nowhere, please help

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Posted on by jmsanguinetti22

Hi all,

I joined this community 3 days ago as I started my journey exploring and configuring an instance of Microsoft Dynamics 365 Sales.

I asked 2 questions, which were answered. One I marked is as answered, the other one I still was trying to implement the suggestion to see if it would solve it, so I did not mark it as answered.

I asked a 3 question, where I posted a screenshot image of the Microsoft Dynamics 365 Sales module with a highlight on an field relevant to my question, which was not working as expected (a read only field on a Form component, which wouldn't make the form read only, basically).

When I refreshed the page to see if there was any answer, I was logged out. Tried to log in again, and I receive the message that my user has been locked. (See below).

How can I unlock it? As its with my main Microsoft account. Who/where should I reach out?
What did I do wrong so I can avoid in the future? Was is not immediately marking a question as answered within 24hs? Was it attaching a screenshot of a form component configuration?

Thank you,

Juan

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Vinoth Selvam 1,527 Super User 2025 Season 1 on at

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My Account was locked out of nowhere, please help

Hi jmsanguinetti22,

Please check with Microsoft Support by raising a ticket.

Or Else raise a concern in the below link to Community Support.

Thanks.
FA-22101314-0 2 on at

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My Account was locked out of nowhere, please help

I am sending this message on behalf of one of my customers, whose account has been locked.

Is there any way to unlock his account?
CU16080912-0 2 on at

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My Account was locked out of nowhere, please help

Hello, i'm having same issue, my work account and also private account are locked.
CU12082029-1 2 on at

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My Account was locked out of nowhere, please help

I'm having the same issue. I'm using a secondary account to reply to this post, and can't figure out a way to PM Ilanit.
CU12081200-0 2 on at

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My Account was locked out of nowhere, please help

Hi I'm having the same problem. I created a new personal Microsoft account so I could get help.

@Ilanit Manor please can you help me out as well?

Thanks.
Paul_Owen 7 on at

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My Account was locked out of nowhere, please help

Hi, did you get this resolved as im having this problem on my work account?
Ilanit Manor Community Manager on at

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My Account was locked out of nowhere, please help

Hi Juan,

I'm one of the community managers that can help. I will send you a private message to get more information from you. Please check your messages on the top right corner in notifications.

Thank you,

Ilanit

Community Manager