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Email wont send from functional account in power automate Send email V2

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Posted on by 8

Can any help with this issue please? We have created a flow that send an email from a functional account, When I use my personal account the flow works as should. when I use the new functional account account I get the following error. 

ActionFailed. An action failed. No dependent actions succeeded.

Any help would be great!

  • MAPB Profile Picture
    MAPB 8 on at
    Re: Email wont send from functional account in power automate Send email V2

    yes I can send an email directly out of the shared mailbox fine 

  • VictorIvanidze Profile Picture
    VictorIvanidze 11,855 on at
    Re: Email wont send from functional account in power automate Send email V2

    So, can you send as the shared mailbox in Outlook?

  • Ellis Karim Profile Picture
    Ellis Karim 10,539 on at
    Re: Email wont send from functional account in power automate Send email V2

    The other option is to grant access using the Exchange Admin centre:

    1. Send As and 
    2. Read and manage (Full Access) 

    ekarim2020_0-1675425492141.png

    Ellis

  • MAPB Profile Picture
    MAPB 8 on at
    Re: Email wont send from functional account in power automate Send email V2

    I'm logged in to my account that has the connections and permissions...proper stumped by this 

  • VictorIvanidze Profile Picture
    VictorIvanidze 11,855 on at
    Re: Email wont send from functional account in power automate Send email V2

    In Outlook, being logged as the same account as you are using to run your flow.

  • MAPB Profile Picture
    MAPB 8 on at
    Re: Email wont send from functional account in power automate Send email V2

    In outlook or in in send V2?

  • VictorIvanidze Profile Picture
    VictorIvanidze 11,855 on at
    Re: Email wont send from functional account in power automate Send email V2

    It seems you did not assign "Send As" permission.

    Can you send as a shared mailbox in Outlook?

  • MAPB Profile Picture
    MAPB 8 on at
    Re: Email wont send from functional account in power automate Send email V2

    MAPB_0-1675330839620.png

    MAPB_1-1675330917929.png

    Yes I mean shared inbox, I have now change to the send email from shared V2 as mentioned and still get error. I have attached what i see in the flow and my permissions on the inbox.  cant figure out what is is going on with this.

  • Ellis Karim Profile Picture
    Ellis Karim 10,539 on at
    Re: Email wont send from functional account in power automate Send email V2

    Hi @MAPB ,

     

    By "functional account" I think you mean an Exchange Online Shared Mailbox?

     

    Please share the full details of the error message from your flow.

     

    For a Shared Mailbox, check that you have the following permissions to the Shared Mailbox:

    1. Send As and 
    2. Read and manage (Full Access) 

    You can use the Send an email from a shared mailbox (V2) action:

    ekarim2020_0-1675291574868.png


    Ellis
    ____________________________________
    If I have answered your question, please mark the post as ☑️ Solved.
    If you like my response, please give it a Thumbs Up.
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